ID Administrator

Michigan State University; East Lansing (MI); On-site; USD 60,000 - 76,000; Full time

Job summary

Michigan State University’s MSU IT department seeks an ID Administrator to join the ID Office team. You will help create, manage, and verify identity credentials for students, staff, retirees, and affiliates, provisioning NetIDs and ID cards with attention to security and accuracy.

You will work independently with customers and internal staff, analyzing problems of moderate complexity while delivering excellent service.

Qualifications

• Four-year college degree or equivalent education/experience.
• One to three years in IT or related technical work.
• Equivalent combination of education and experience accepted.

Responsibilities

• Provision NetIDs and ID cards for students, staff, retirees, and affiliates.
• Analyze problems and needs with customers and internal MSU staff.
• Provide excellent customer service to the MSU community.

Skills

Customer service

Troubleshooting

Written communication

Verbal communication

Education

Bachelor's degree

Tools

Identity management systems

Job description

Working/Functional Title

ID Administrator

Position Summary

MSU IT is seeking a qualified individual to become a member of the ID Office team of professionals responsible for ensuring proper identity credentials creation, management, and verification based on best practices for provisioning NetIDs and ID cards for students, staff, employees, retirees, and affiliates of the university.

The person in this role works independently with customers and internal MSU staff to analyze problems and needs of technical complexity, while providing excellent customer service to the MSU Community.

This position is a Monday – Friday, 8 am-5 pm position.

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

More than two years of related and progressively more responsible or expansive work experience in an enterprise organization; Demonstrated ability to effectively communicate with all levels of technology users; high level of customer relationship skills; excellent troubleshooting skills; strong written and verbal communication; experience in use of MSU identity and access management systems and Service Desk. Attention to detail. Ability to contribute to a high performing team environment.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Special Instructions

Please provide three professional references knowledgeable of your work

Work Hours

STANDARD 8-5

Bidding eligibility ends September 2, 2026, at 11:55 PM