Unit Customer Service Specialist - Intensive Care 2

Baptist Health; Little Rock (AR); On-site; USD 32,000 - 45,000; Full time

Job summary

Baptist Health in Little Rock, AR is seeking a Unit Customer Service Specialist / Secretary for the Night shift on the Intensive Care 2 unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Responsibilities include handling secretarial tasks, coordinating information, and supporting smooth unit workflows. CPR certification within 60 days is required; data entry experience preferred.

Qualifications

• High school diploma or equivalent; CPR certification within 60 days.
• Fluent in English.
• Willing to work flexible hours.
• Data entry experience and basic computer program knowledge preferred.

Responsibilities

• Performs secretarial and administrative duties for the nursing unit.
• Supports patient satisfaction and efficient communication; maintains organized unit operations.

Skills

Medical terminology

Self-motivation

Sound judgement

Prioritization

Multitasking

Adaptability

Education

High school diploma

Job description

Summary

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Job Details

Department: Intensive Care 2

Shift: Night

Working Hours: 1830 - 0700

Other Information

• Required: High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.
• Preferred: Data entry experience and some knowledge of computer programs.
• Skills and Knowledge: Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized 48.00 hours bi-weekly.