ICT Support Team Manager

WFS Patron; South Carolina; Hybrid; USD 61,000 - 65,000; Full time

Benefits offered by this job

Broadband allowance

Best Endeavours allowance

Flexibility for hybrid working

Job summary

Dorset & Wiltshire Fire and Rescue Service is seeking an ICT Support Team Manager to lead a dedicated team delivering ICT services. The role requires attendance at the Dorchester Centre about 4 days weekly, with flexibility to work from home or other offices when not on site.

The ideal candidate will have proven management experience, strong communication skills and the ability to prioritise tasks under changing conditions, ensuring high-quality user support and project delivery.

Qualifications

• Management experience at E grade or equivalent.
• Excellent written and oral communication skills.
• Ability to prioritise work under changing circumstances.

Responsibilities

• Lead ICT support team and coordinate service delivery.
• Monitor progress against targets and adjust plans as needed.
• Attend meetings and travel to multiple service locations.

Skills

Management experience

Communication skills

Prioritisation

Job description

Job title: ICT Support Team Manager

Grade: G

Salary: £45,529 – £48,737 per annum (rising by annual increments to £48,737) More information on salaries and progression can be found on our pay and policies page.

Allowance: Broadband Allowance & Best Endeavours Allowance (3% of salary)

Hours: Full Time – 37 hours per week

Location: Dorchester Support Offices, Poundbury – There will be a requirement to attend your centre of duty location approximately 4 days a week for key activities and meetings. When you are not working from your centre of duty location there will be the flexibility to work from home / DWFRS Stations / Support Offices, and we will welcome a conversation with the successful candidate on what type of flexible working arrangement will work best for you.

Appointment Type: Permanent

Contact: For a chat about this post, please contact Colin Rowbotham, ICT Planning & Support Manager on 01722691195/ [e-mail].

Closing and Interview date: The closing date for applications is 22 November 2026 (midnight). We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment. It is intended that interviews will take place on 3 December 2026. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date.

This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn’t do it.

We offer a wide range of employee benefits and strive to ensure that staff are valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes including 39 weeks’ full pay during maternity leave (subject to qualifying criteria) and health & well-being services.

What makes you our ideal ICT Support Team Manager?

• Demonstrate relevant management experience or equivalent experience at E grade or higher (if internal).
• Excellent communication skills both written and oral; ability to communicate maintaining a positive attitude to internal/external customer care, remaining calm and helpful to customers under pressure.
• The ability to monitor and review progress against work targets and able to prioritise work under changing circumstances.

For full details of the role and requirements please have a look at the job description and person specification.

Other Information:

• You must have a full current driving licence and be able to fulfil the significant travel requirements of the role. Use of your own vehicle will be required; however, a Service vehicle may be available. Please note Service vehicles are predominantly manual transmission only. Travel requirements are 4 days a week for meetings or training at multiple service locations.
• If you are unable to drive due to a disability, we would still welcome your application and will explore any reasonable adjustments that could be put in place.
• The role involves some evening and weekend working in the event of any major ICT incidents. This is paid through best endeavours allowance.
• A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment.
• Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical, receipt of satisfactory references, verification of employment history and an explanation of any gaps in employment in the last 3 years.
• Upon appointment you will be required to adhere to the requirements of a Health Surveillance Programme and attend an Occupational health appointment for baseline readings.

Values & Behaviours Framework

Our recruitment, assessment and progression processes are based on our Code of Ethics that has been developed specifically for Fire and Rescue Services. When recruiting, we identify the most important behaviours for the role and these are used as part of the short-listing and selection process.

We are dedicated to building a workforce that reflects the diversity of our communities and welcome applications from all suitably qualified individuals regardless of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. All applications will be treated on merit and staff involved in recruitment and selection processes undertake unconscious bias training.

We are committed to the Disability Confident Scheme and guarantee an interview to applicants with a disclosed disability if they meet the minimum criteria for the post to which they are applying. Please tell us in confidence if this applies to you, or if there are any reasonable adjustments that would help you apply for this post. To find out more, please see our website.

Dorset & Wiltshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff and volunteers are expected to share this commitment.

If you hold international qualifications, you will be required to provide official evidence that shows how these compare to UK Qualifications. We will accept a Statement of Comparability from a UK organisation called ENIC which can be obtained via their website. Please note that UK ENIC charge for this service, so if you request a Statement of Compatibility, you will be required to pay for it as we are unable to reimburse you.

For further guidance on how to complete your application, please refer to the Job Application Guidance Notes. If you are experiencing difficulties completing your application or have a need to complete your application in an alternative format due to a disability, please contact HR Resourcing on 01722 691444 within plenty of time of the closing date of the position you are applying for.