ICT Officer

Force Dyfed Powys Police; United States; Hybrid; USD 33,000 - 46,000; Full time

Benefits offered by this job

Buddy/mentor

24 days annual leave

8 bank holidays

Additional 24 days flexi leave

On-site gym

Hybrid/Agile working

Blue Light Scheme discounts

Cycle to Work

Health and Wellbeing Centre

Pension scheme

Staff Support Networks

Flexible working opportunities

Maternity/paternity and adoption leave

Sick pay

Vetting and medical checks

Job summary

Dyfed Powys Police is seeking an ICT technician to configure, install and maintain computer and network hardware in line with change and release management. You will provide solutions to user problems to ensure productivity and satisfaction, and respond to questions via telephone or escalations with support on electronic services.

A full driving licence to drive manual vehicles is required. The role offers buddy support for new starters, generous leave, on-site gym access, and hybrid/agile

Qualifications

• Must have a full driving licence to drive Manual gear box type vehicles.

Responsibilities

• To configure, install and maintain computer and network hardware in line with the ICT department change and release management processes and procedures.
• To provide solutions to user problems to ensure user satisfaction and productivity.
• To research, resolve and respond to questions received via telephone calls, call backs, or escalations and provide support on electronic services, in accordance with current standards.
• Must have a full driving licence to drive Manual gear box type vehicles.

Job description

Key responsibilities

• To configure, install and maintain computer and network hardware in line with the ICT department change and release management processes and procedures.
• To provide solutions to user problems to ensure user satisfaction and productivity.
• To research, resolve and respond to questions received via telephone calls, call backs, or escalations and provide support on electronic services, in accordance with current standards.
• Must have a full driving licence to drive Manual gear box type vehicles.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

What can you expect?

• All new starters will have a buddy/mentor to support you when you join
• 24 days annual leave (rises to 29 days with 5 years' service) plus 8 bank holidays
• Additional 24 days flexi leave (role dependant)
• Access to on-site gyms and fitness classes
• Hybrid/Agile working (role dependant)
• Discounts from various retailers via the Blue Light Scheme
• Cycle to Work Scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
• Pension scheme
• Staff Support Networks
• Flexible working opportunities
• Generous maternity/paternity and adoption leave entitlements.
• Sick pay provisions
• All candidates are subject to vetting and medical checks.

Diversity and Welsh language

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.