VN-US10-2026-077 ICT Associate

IOM - UN Migration; Washington (District of Columbia); On-site; USD 68,000 - 82,000; Full time

Job summary

IOM - UN Migration is seeking an Information and Communication Technology Associate to provide IT Helpdesk support for the Washington, DC office and sub offices. The role includes maintenance of ICT systems, user training, and coordination with the ICT team.

The candidate will monitor networks, manage Active Directory, and ensure secure communications. A relevant degree or equivalent experience is required with a preference for those with international NGO exposure.

Qualifications

• Education as specified: HS with experience or a Bachelor's in CS/Info Mgmt or related field.
• Experience with Networking (TCP/IP, routing, switching) and Windows workstations/servers.
• Experience with HP/Compaq/Lenovo/Microsoft/Meraki/Cisco/Apple hardware is a plus.

Responsibilities

• Provide ICT Helpdesk support for local users in Washington, DC and sub offices.
• Monitor production databases; prepare reports and documentation.
• Maintain installation and configuration procedures; document reports and SOPs.
• Train users on software, management and office desktop tools.
• Respond to inquiries and resolve software and application issues.
• Maintain secure data channels and TLS/SSL VPN for remote sites.
• Manage user accounts and Active Directory security groups.
• Follow ICT SOPs; report non-compliance to management.
• Liaise with other teams and provide regular progress reports to supervisors.
• Perform other related duties as assigned.

Skills

Microsoft Office

Attention to detail

Discretion

Client-oriented

Ability to work under pressure

Education

High School degree with 5 years of work experience

Bachelor’s degree in Computer Science/Information Management or related

Tools

Active Directory

Windows Server 2016/2019

Office 365

SSL VPN

Job description

Job Description

This position is open to "Internal, Separated Staff, and External Applicants”

Job Details

• Job Identification (Reference Number): VN-US10-2026-077
• Position Title: Information and Communication Technology Associate
• Duty Station City: Washington D.C.
• Duty Station Country: United States of America
• Grade & Salary: G5 (USD 6,714.58 Monthly)
• Contract Type: One-Year Fixed Term
• Vacancy Type: Vacancy Notice
• Initial duration: 12 months

Under the overall supervision of the Senior Regional Resources Management Officer and the direct supervision of the ICT Specialist and Helpdesk Supervisor, the successful candidate will provide IT Helpdesk support for local IOM Washington, DC office users and sub offices. Incumbent will also assist in providing support in configuration, routine maintenance and daily support of IT systems and services hosted in United States offices.

Responsibilities

• Undertake ICT Helpdesk supporting activities for local users in Washington, DC office and sub offices. Task includes the maintenance and support for ICT systems and services hosted in Washington, DC office data center and ICT equipment located in remote offices as required, guide and assist in monitoring and troubleshooting their operational capacity and usage.
• Monitor and maintain the production and development operational databases, identifying problems in efficiency, quality assurance and troubleshooting, task is including reports and ICT administration documents presented in a clear and informative format.
• Efficiently and effectively maintain installation and configuration procedures, complete documentation on reports, user instructions and data quality assurance tools, ensuring they are utilized in accordance with established Standard Operating Procedures (SOPs).
• Train users as needed to efficiently and effectively use software, application management and office desktop tools.
• Respond to requests and questions from colleagues, resolving issues related to systems and applications.
• Maintain secure and encrypted data communication channels for remote offices. Monitor and troubleshoot SSL VPN remote user sessions. Deploy and monitor various ICT security software like firewalls, anti-virus and anti-malware software and ensure the accuracy of information and tools utilization in accordance with established SOPs.
• Maintain user account structure in ICT systems, maintain user network storage resources and ensure that security procedures are followed through implementation and management of security groups and distribution lists in Active Directory.
• Demonstrate an in-depth understanding of the ICT SOPs as well as the ability to remain professional, impartial, and unbiased during all interactions with colleagues and external partners. Alert Senior Management of any non-compliance to SOPs, or codes of conduct by staff members.
• In coordination with supervisors, liaise as needed with other teams and units in Washington, DC office and sub offices, and provide regular reports on the work being accomplished on the installation, configuration and user trainings within the team to supervisors.
• Perform other related duties as assigned.

Qualifications

EDUCATION

• High School degree with 5 years of work experience or
• Bachelors’ degree or equivalent preferably in Computer Science, Information Management or a related discipline with 3 years of work experience.

Experience

• Experience with Networking (TCP/IP, routing, switching), network services (active directory, DHCP, DNS, WINS), operating systems at workstation (Windows 10, Windows 11) and server level (Windows 2016/2019), messaging (Outlook 365, Exchange online, Intune,).
• Experience with Windows 2019 server software in a multi-site environment, TCP/IP and Office 365.
• Experience with HP/Compaq, Lenovo, Surface, IBM, Microsoft, Meraki, Cisco and Apple equipment.
• Experience in Web site development and administration is an extra advantage.
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage

Skills

• Advanced knowledge of Microsoft office products, including Word, Excel, and PowerPoint.
• Attention to detail and ability to organize.
• Discreet, details and clients-oriented, patient and willingness to learn new things.
• Ability to work under pressure with minimum supervision.

Languages

IOM’s official languages are English, French, and Spanish.

Required

For this position, fluency in English is required (oral and written).

DESIRABLE

Working knowledge of Spanish or French

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioural indicators – Level 1

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Competencies and respective levels should be drawn from the Competency Framework of the Organization.

Notes

• This vacancy does not offer work sponsorship.
• This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
• This post is subject to local recruitment. Only those holding a US Citizenship or Permanent residence for the country where this position is based will be eligible for consideration.
• Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
• IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
• IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to