ICR- Onsite Field Service Technician II

Motion; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick and holiday pay

Job summary

A leading service company in Pittsburgh is seeking a Field Service Technician II to perform on-site services for equipment and systems. The role involves diagnosing problems, providing technical support, and installing equipment. Candidates should have a technical degree and 3 to 5 years of related experience, along with excellent communication skills. The position may require physical demands such as lifting heavy objects and involves a 24/7 on-call service requirement. This role offers competitive benefits, including healthcare options and a 401(k) plan.

Qualifications

• Requires 3 to 5 years of related experience or an equivalent combination.
• Must be able to lift/carry up to 100 pounds.
• Excellent driving record preferred for company vehicle operation.

Responsibilities

• Perform on-site services for new and existing clients on a 24/7 on-call basis.
• Diagnose problems with equipment and document findings.
• Provide technical support and training to customers.

Skills

Ability to read hydraulic schematics

Excellent verbal and written communication skills

Ability to operate shop equipment safely

Education

Technical degree

Job description

.ICR- Onsite Field Service Technician II page is loaded## ICR- Onsite Field Service Technician IIremote type: On-Sitelocations: Pittsburgh, PA, USAtime type: Full timeposted on: Posted Todayjob requisition id: R25\_0000043355**SUMMARY:**The Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems. This position spends at least 50% of the time at a customer location**JOB DUTIES*** Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.* Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.* Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.* Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.* Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.* Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.* Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.* Provides technical support and training to customers on operational or maintenance aspects of system equipment.* Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.* Assists less experienced Field Service Technicians with addressing customer needs.* May lead small to moderate projects at customer sites.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Ability to read hydraulic schematics.* Ability to operate shop equipment safely.* Excellent verbal and written communication skills* Work effectively with customers, peers and management to resolve client issues.**PHYSICAL DEMANDS:*** Push/pull up to 100 pounds* Lift/carry up to 100 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**LICENSES & CERTIFICATIONS:**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**COMPANY INFORMATION:**Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday payor create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.