ICQA Warehouse Group Lead — SLA-Driven Ops & Team Leader

URBN Urban Outfitters, Inc.; Kansas City (KS); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

URBN Urban Outfitters, Inc. is seeking a Group Lead to drive leadership for a warehouse team at our Kansas City facility. You will maintain SLAs, act as a subject matter expert, and support employee development in a fast-paced environment.

The role emphasizes problem solving, strong communication, and the ability to manage workflow with integrity and professionalism, while coordinating with management and cross-functional partners.

Qualifications

• Must be 18 years or older.
• High school degree or GED required.
• 1–2 years of leadership or equivalent experience.
• Able to work under pressure and meet deadlines.
• Excellent organizational and efficiency skills.
• Ability to define problems, collect data, and draw conclusions.
• Able to work with minimal supervision.
• Maintain acceptable attendance and overtime as required.
• Follow work instructions to meet productivity and quality standards.

Responsibilities

• Provide leadership for all associates.
• Maintain SLAs for the designated area.
• Act as a subject matter expert in the designated area.
• Support the development of employees in the designated area.
• Promote and sustain an efficient workflow within the department.
• Create a positive work environment with professionalism and integrity.
• Oversee the quality of production activities.
• Audit department processes for adherence to SOPs.
• Interact with management and cross-functional teams to resolve issues.

Skills

Leadership

Organizational skills

Communication skills

Time management

Education

High School Diploma or GED

Job description

URBN Urban Outfitters, Inc. is seeking a Group Lead to drive leadership for a warehouse team at our Kansas City facility. You will maintain SLAs, act as a subject matter expert, and support employee development in a fast-paced environment.

The role emphasizes problem solving, strong communication, and the ability to manage workflow with integrity and professionalism, while coordinating with management and cross-functional partners.