ICQA Quality Assurance Specialist - High-Volume Fulfillment

IntelliSource; Fort Worth (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

IntelliSource is seeking an ICQA Associate to support inventory accuracy, quality control, and shrink reduction in a high-volume e-commerce fulfillment environment. The role involves cycle counts, discrepancy resolution, and partnering with operations to improve inventory integrity.

Ideal candidates are highly accurate, comfortable with data and warehouse systems, and capable of identifying trends that affect inventory loss or defects. Immediate start through 2026-12-31 with potential extension.

Qualifications

• High school diploma or equivalent.
• Previous warehouse, fulfillment, distribution, inventory-control, quality-control, or related experience preferred.
• Strong attention to detail and commitment to accuracy.
• Basic computer and data-entry skills.
• Ability to use handheld scanners, warehouse management systems, and inventory applications.
• Ability to perform basic mathematical calculations and reconcile inventory quantities.
• Strong problem-solving and investigative skills.
• Ability to communicate clearly with associates, supervisors, and managers.
• Ability to identify patterns and inconsistencies within inventory and operational data.
• Ability to work independently and follow detailed procedures.

Responsibilities

• Perform routine and directed cycle counts to validate physical inventory against system inventory.
• Research and resolve inventory discrepancies, including missing, misplaced, damaged, overage, shortage, and inaccurate inventory.
• Verify product locations, quantities, item identifiers, and inventory status throughout the facility.
• Investigate inventory variances and determine potential root causes.
• Support inventory reconciliations and corrective adjustments in accordance with established procedures.
• Monitor inventory movement and identify unusual transactions or patterns that may contribute to shrink.
• Assist with inventory consolidation, location accuracy, and slotting validation as needed.
• Maintain accurate inventory records within warehouse management and inventory systems.
• Conduct quality audits across inbound, stow, picking, packing, sorting, shipping, returns, and other assigned fulfillment processes.
• Inspect product and process quality to ensure compliance with established standards.
• Identify errors that may result in incorrect shipments, damaged products, inventory loss, customer complaints, or operational inefficiencies.
• Document defects and provide timely feedback to operational leadership.
• Validate corrective actions and confirm that recurring quality issues are appropriately addressed.
• Support adherence to standard operating procedures and quality‑control requirements.
• Gather, review, and interpret inventory and quality data from warehouse management systems and reporting tools.
• Prepare routine reports related to inventory accuracy, defects, shrink, cycle counts, and quality performance.
• Track key trends and identify areas requiring additional attention.
• Review data for completeness and accuracy before reporting results.
• Use spreadsheets, warehouse systems, scanners, and other technology to complete daily responsibilities.
• Communicate findings clearly to operational leadership.

Education

High school diploma or equivalent

Tools

WMS

Excel

Job description

IntelliSource is seeking an ICQA Associate to support inventory accuracy, quality control, and shrink reduction in a high-volume e-commerce fulfillment environment. The role involves cycle counts, discrepancy resolution, and partnering with operations to improve inventory integrity.

Ideal candidates are highly accurate, comfortable with data and warehouse systems, and capable of identifying trends that affect inventory loss or defects. Immediate start through 2026-12-31 with potential extension.