ICQA Operations Manager — Inventory Accuracy & Audits

stord; Reno (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

Stord is seeking an Operations Manager - ICQA to lead site inventory control, audits, and continuous improvement initiatives. You will oversee cycle counts, reconciliations, KPI tracking, and CAPA processes while partnering with Fulfillment Operations to uphold accuracy and control limits.

You will develop ICQA talent, deploy tools, and drive data-driven decisions across Operations, Engineering, and BI to enhance audit speed and inventory integrity.

Qualifications

• Experience overseeing ICQA activities and audits.
• Ability to implement CAPA and corrective actions.
• Proven leadership of managers and cross-functional collaboration.
• Strong data analysis and KPI-driven mindset.
• Knowledge of SOP compliance and internal controls.

Responsibilities

• Oversee ICQA activities for the assigned site including cycle counts, inventories, audits, investigations, reconciliations, and projects.
• Ensure consistent SOP application, KPI tracking, and corrective action processes.
• Lead deployment of ICQA tools, training matrices, and standard reporting.
• Partner with Fulfillment Operations to maintain control limits for exceptions and location accuracy.
• Own and report site metrics such as Inventory Accuracy, Shrink, L%R, Audit Completion and Exception Closure Rates.
• Review data daily/weekly to identify trends and high-risk areas.
• Conduct weekly reviews with Site Leads to drive continuous improvement.
• Maintain compliance with customer-specific quality requirements and CAPA processes.
• Maintain proper segregation of duties between ICQA and Operations.
• Develop ICQA Area Managers or Leads and forecast staffing/training/succession.
• Collaborate with Operations, Engineering, and BI to optimize ICQA processes and reporting.
• Identify system enhancements and automation opportunities to improve audit speed and inventory accuracy.
• Support root cause analysis and CAPA implementation.

Skills

Inventory control

Leadership

Data analysis

SOP compliance

KPI tracking

CAPA / RCA

Tools

Reporting tools

WMS systems

Job description

Stord is seeking an Operations Manager - ICQA to lead site inventory control, audits, and continuous improvement initiatives. You will oversee cycle counts, reconciliations, KPI tracking, and CAPA processes while partnering with Fulfillment Operations to uphold accuracy and control limits.

You will develop ICQA talent, deploy tools, and drive data-driven decisions across Operations, Engineering, and BI to enhance audit speed and inventory integrity.