ICQA Operations Leader: Inventory Integrity & QA

Stord; Atlanta (GA); On-site; USD 95,000 - 125,000; Full time

Job summary

Stord, The Consumer Experience Company, is seeking an Operations Manager – ICQA in Atlanta to lead site ICQA and Quality programs, driving inventory control, data accuracy, and KPI performance. You will partner with site leadership to root out root causes of defects and implement sustainable actions across the operation.

As a resilient leader, you will guide ICQA teams, ensure SOP adherence, and push continuous improvements with Operations, Engineering, and BI.

Responsibilities

• Program Execution & Oversight: Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site. Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
• Performance & Metrics: Own site metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates. Review daily/weekly data to identify trends, high‑risk areas, and performance drift.
• Compliance & Governance: Ensure compliance with customer‑specific quality requirements. Support execution of CAPA, audit responses, and inventory-related escalations. Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.
• People Leadership: Directly manage and develop ICQA Area Managers or Leads. Create a culture of accuracy, accountability, and proactive problem‑solving. Partner with HR and Site Leadership to forecast staffing, training, and succession planning.
• Continuous Improvement: Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting. Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy. Support root cause analysis and CAPA implementation to address errors and control gaps.

Job description

Stord, The Consumer Experience Company, is seeking an Operations Manager – ICQA in Atlanta to lead site ICQA and Quality programs, driving inventory control, data accuracy, and KPI performance. You will partner with site leadership to root out root causes of defects and implement sustainable actions across the operation.

As a resilient leader, you will guide ICQA teams, ensure SOP adherence, and push continuous improvements with Operations, Engineering, and BI.