ICQA & Quality Operations Leader

Stord; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Stord, The Consumer Experience Company, seeks an Operations Manager – ICQA at our Atlanta site to lead inventory-control and quality programs. You will drive data accuracy, partner with site leadership, and tackle root causes to eliminate defects and improve processes.

You will oversee cycle counts, audits, SOP adherence, and KPI reporting while collaborating with operations and engineering to optimize ICQA. This role demands leadership and a hands-on problem-solving mindset.

Qualifications

• Must lead site ICQA and quality programs.
• Drive data accuracy and address root causes of defects.
• Analyze site methods to identify gaps in inventory control and QA.

Responsibilities

• Oversee ICQA activities (cycle counts, audits, reconciliations) for the site.
• Ensure consistent SOP application, KPI tracking, and corrective action processes.
• Lead deployment of ICQA tools and reporting.
• Partner with Fulfillment Operations to maintain control limits for exceptions and location accuracy.
• Own site metrics (Inventory Accuracy, Shrink, Audit Completion, Exception Closure).
• Conduct weekly reviews with Site Leads to drive improvement and accountability.
• Ensure compliance with customer quality requirements and CAPA/audit responses.
• Manage ICQA Area Managers or Leads; foster accuracy and problem-solving culture.
• Collaborate with Operations, Engineering, and BI to optimize ICQA processes and reporting.

Skills

Inventory Control

Quality Assurance

RCA

CAPA

Leadership

Data Analysis

SOPs

KPI Tracking

Cross-functional Collaboration

Job description

Stord, The Consumer Experience Company, seeks an Operations Manager – ICQA at our Atlanta site to lead inventory-control and quality programs. You will drive data accuracy, partner with site leadership, and tackle root causes to eliminate defects and improve processes.

You will oversee cycle counts, audits, SOP adherence, and KPI reporting while collaborating with operations and engineering to optimize ICQA. This role demands leadership and a hands-on problem-solving mindset.