ICQA Ops Manager - Inventory Quality & Process Improvement

Stord-Warehous; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

Stord is the Consumer Experience Company powering seamless checkout through delivery. The Operations Manager – ICQA will lead site-specific ICQA and Quality programs to ensure inventory control standards are met and data accuracy is driven.

You will partner with site leadership to eliminate root causes of defects using RCA and CAPA, and analyze methods to close gaps in inventory control and quality assurance.

Qualifications

• Lead site ICQA and quality programs to meet inventory control standards.
• Drive data accuracy, RCA and CAPA to address defects with sustainable actions.
• Analyze operating methods to identify gaps in inventory control and quality.

Responsibilities

• Oversee ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations).
• Ensure SOPs, KPI tracking, and corrective action processes are consistently applied.
• Deploy ICQA tools, training matrices, and standard reporting.
• Partner with Fulfillment Operations to maintain control limits for exceptions and location accuracy.
• Own site metrics such as Inventory Accuracy, Shrink, Audit Completion, and Exception Closure Rates.

Skills

Inventory control

Data analysis

Leadership

Problem solving

Cross-functional collaboration

Job description

Stord is the Consumer Experience Company powering seamless checkout through delivery. The Operations Manager – ICQA will lead site-specific ICQA and Quality programs to ensure inventory control standards are met and data accuracy is driven.

You will partner with site leadership to eliminate root causes of defects using RCA and CAPA, and analyze methods to close gaps in inventory control and quality assurance.