ICN Operations Manager (Senior Public Service Administrator, Opt. 3)

State of Illinois; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

The Illinois Department of Innovation and Technology seeks an ICN Operations Manager to lead long-term network strategy for the Illinois Century Network. You will design policy, oversee budgets, and manage vendor relationships while supervising IT professionals.

Ideal candidates bring four years of college coursework in IT/engineering, extensive network engineering experience, and proven leadership in complex IT environments across WAN design, TCP/IP, and SLA management.

Qualifications

• Four years of college coursework in management information systems, IT, computer science, engineering, or related field.
• Four years of progressively responsible administrative experience in a public or private IT organization
• Three years of professional experience supervising a team of IT professionals in a large and complex IT organization
• Four years of professional experience managing vendor relationships and service level agreements
• Four years of professional experience in telecommunications and network infrastructure including WAN design and capacity planning
• Four years of professional experience in advanced network engineering including TCP/IP and dynamic routing protocols

Responsibilities

• Plans, designs, and implements long-term network strategies to maintain a secure and reliable broadband network.
• Develops policies and operational practices for IT networks and services.
• Manages budgets and vendor relationships to ensure service quality and value.
• Serves as a full-line supervisor for IT professionals and teams.

Skills

Vendor management

Supervising IT team

Network design

TCP/IP routing

Education

College coursework in MIS/IT/CS/engineering

Job description

The ICN Operations Manager plans, designs, and implements long-term network strategies to maintain a secure and reliable broadband network for Illinois Century Network constituents within the Department of Innovation and Technology. The role includes developing policies and operational practices, managing budgets and vendor relationships, and serving as a full-line supervisor for IT professionals.

Key qualifications:

• Four years of college coursework in management information systems, IT, computer science, engineering, or related field
• Four years of progressively responsible administrative experience in a public or private IT organization
• Three years of professional experience supervising a team of IT professionals in a large and complex IT organization
• Four years of professional experience managing vendor relationships and service level agreements
• Four years of professional experience in telecommunications and network infrastructure including WAN design and capacity planning
• Four years of professional experience in advanced network engineering including TCP/IP and dynamic routing protocols