IT Network Operations Manager

PTR Global; St. Louis (MO); On-site; USD 100,000 - 130,000; Full time

Job summary

PTR Global in St. Louis is seeking an IT Manager for the Network Operations team. In this leadership role, you will oversee daily operations, ensuring effective team performance and collaboration across various IT teams. Ideal candidates should have strong experience in network management and excellent communication skills to navigate technical challenges.

The position requires a commitment to service delivery and operational excellence, offering opportunities for growth and significant impact.

Qualifications

• 6+ years of related experience in IT management or similar roles.
• Experience leading and mentoring technical professionals.
• Expertise in LAN/WAN, cloud, and broadband technologies.

Responsibilities

• Lead the Network Operations team and ensure overall performance.
• Manage network operations across multiple data centers.
• Oversight of break/fix issues and service delivery standards.

Skills

Leadership

Network Management

Agile/Scrum

Communication Skills

Problem Solving

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Confluence

Job description

Must be able to work 4 pm CST to 1 am CST.

Responsibilities

• As an IT Manager on the Network Operations team, candidates will be responsible for leading the day-to-day operations of the team, providing overall guidance and supervision.
• Candidates will ensure all members of assigned technical teams are effective and fully utilized, and provide leadership in key interactions with others to define, analyze, and deliver customer solutions.
• Candidates will be responsible for building trust to influence peers and others to break down barriers and drive results.
• Here, Candidates will have the opportunity to work across multiple teams to help deliver innovative solutions in support of client's technology strategy.
• Candidates will need to collaborate with leaders and teams throughout IT to ensure alignment and partnership.
• As an IT Manager, candidates will be responsible for defining the goals, objectives, processes, and resources to support the overall Network Operations.
• This is an ideal role for a leader looking for an opportunity to make a significant impact, and develop and grow in a team-oriented environment.
• Candidates will have the chance to work with senior leaders in the organization, so collaboration and influence skills will be key.

Leadership & Team Management

• Oversee and manage a team of network engineers with a focus on agility and continuous improvement, providing 24/7 support
• Provide leadership, guidance, and support to ensure effective team performance and development
• Coordinate with senior management and other departments to align NetOps objectives with organizational goals
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
• Handle escalations, both internal/external, and manage support from different levels, which includes quarter backing P1 incidents
• Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
• Ability to balance risk with business priorities and applies the appropriate sense of urgency to issues

Network Infrastructure Oversight

• Provide overall expertise with all Network Operations functions
• Supervise network operations across 9 data centers (7 in North America and 2 in Europe), including managing Cisco IOS, Arista and Nexus devices, Palo Alto firewalls, F5 load balancers, and Infoblox DDI appliances
• Manage WAN connectivity for multiple corporate campuses and over 6,000 branches in North America. Oversee the use of VMWare VeloCloud routers and Meraki APs and switches.

Break/Fix and Service Delivery

• Oversee the resolution of break/fix issues and ensure high standards of service delivery
• Act as an escalation point for complex issues and outages impacting high-revenue locations
• Partner with third-party providers for tier 1 support and manage escalation processes

Project Management

• Lead and coordinate larger network projects, ensuring timely and successful completion
• Collaborate with project teams to plan, execute, and monitor network infrastructure projects

Operational Excellence

• Identify, influence, and drive opportunities to further client cloud networking objectives
• Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
• Develop and implement processes and procedures to optimize network operations and improve efficiency
• Monitor performance metrics and ensure compliance with service level agreements (SLAs)
• Ensure continual process improvement within the Network Operations, including but not limited to: automation of Network Operations tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration task

Equal Opportunity Employer/Disability/Veterans

Required Qualifications

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by client company for this position now or in the future
• Must reside in St. Louis, Missouri, or immediate surrounding area
• Must be committed to incorporating security into all decisions and daily job responsibilities
• 6 plus years of related experience
• Must be able to work 4 pm CST to 1 am CST.
• Experience leading and mentoring technical professionals within a complex networking environment
• Experience and knowledge of network technologies that support LAN/WAN, cloud, and broadband (VPN, DHCP, DNS, VLANS, as well as others not listed)
• Experience and knowledge of networking protocols such as TCP/IP, SNMP/ RMON, and RDP
• Experience of working in an Agile/Scrum development environment and working within sprint teams, using tools such as Jira and Confluence
• Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience

Preferred Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• 2 plus years of people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc.

Experience with the following Network Technologies is preferred

• Prefer experience working in a large technology/ network environment
• Awareness and understanding of AWS or Azure technologies, products, and services
• Awareness and understanding of core networking concepts and technologies
• Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
• Adept at improving outcomes through proactive coaching and development at all levels