ICN Operations Manager (Senior Public Service Administrator, Opt. 3)

Illinois Department of Innovation & Technology (DoIT); Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Paid vacation & sick time

Parental leave

Retirement plan

Job summary

Illinois Department of Innovation & Technology (DoIT) is seeking an ICN Operations Manager to lead long-term network strategy for the Illinois Century Network. You will supervise staff, approve designs, and manage budgets and master service agreements to deliver secure, robust broadband services.

The role emphasizes policy development, vendor management, and staying current with IT advancements through training and conferences.

Qualifications

• Requires four years of college in MIS/IT/CS or related field.
• Requires four years of progressive administrative IT experience.
• Requires three years of supervisory experience in a large IT organization.

Responsibilities

• Plan, design, and implement long-term network strategies for ICN.
• Develop and enforce policies and operational practices for a secure ICN network.
• Manage ICN budget, procurement, MSAs and SOs.

Skills

IT management

budgeting & cost analysis

vendor relations

Education

Bachelor's degree in MIS/IT/CS

Tools

Cisco networking

ITIL/PM tools

Job description

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ICN Operations Manager. In this role you will plan, design, and implement long-term network strategies to maintain a secure, robust, and reliable broadband network for Illinois Century Network (ICN) constituents. Additionally, you will develop, implement, and manage policies, procedures, and operational practices to maintain the delivery of high-quality, reliable, robust, and secure ICN network while adhering to DoIT and industry’s best practices. You will serve as a full line supervisor, including assigning and reviewing work, providing guidance, counselling staff, and preparing and signing performance evaluations. This role leads and directs the evolution and innovation of the ICN network.

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Subject to management approval, serves as the Illinois Century Network (ICN) Operations Manager for the Department of Innovation & Technology (DoIT), planning, designing, and implementing long-term network strategies to maintain a secure, robust, and reliable broadband network for ICN constituents, including reviewing and approving network designs, statements of work, technical specifications, and project plans developed by staff and vendors.
• Develops, implements, and manages policies, procedures, and operational practices to maintain the delivery of high-quality, reliable, robust, and secure ICN network while adhering to DoIT and industry best practices, including monitoring network outages, engaging resources to resolve outages, acting as point of escalations, and managing communications to customers.
• Develops, prepares, and manages the ICN Operation’s budget and procurement, including forecasting and cost analysis and overseeing and executing ICN Master Service Agreements (MSAs) and Service Orders (SOs).
• Serves as full line supervisor.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, information technology, computer science, engineering, or a directly related Information Technology field.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business Information Technology organization.
• Requires three (3) years of professional experience supervising a team of Information Technology professionals in a large and highly complex public or private IT organization.

Preferred Qualifications

• Four (4) years of professional experience managing vendor relationships, including evaluating vendor performance, negotiating technical requirements, and ensuring compliance with service level agreements (SLAs) or contractual obligations.
• Four (4) years of professional experience in telecommunications and network infrastructure, including the configuration, deployment, and support of network hardware/software, wide area network (WAN) design, and capacity planning to support scalable and resilient broadband services.
• Four (4) years of professional experience in advanced network engineering, including TCP/IP, dynamic routing protocol design and implementation (e.g., ISIS, OSPF, BGPv4, MP-BGP, and MBGP), IP Multicast architecture (e.g., MSDP, Anycast RP, and PIM-SM), Differentiated Services (DiffServ) Quality of Service (QoS), and integration of network diagnostic and management tools.
• Four (4) years of professional experience in provisioning and testing telecommunication circuits, including Telco circuit turn-up, Metro Ethernet, Plain Old Telephone Service (POTS), and fiber optic services and troubleshooting and validating service of delivery.
• Four (4) years of professional experience supervising technical or professional staff, including assigning and reviewing work, performance evaluation, training, and disciplinary action, fostering a collaborative and accountable team environment.
• Four (4) years of professional experience in strategic planning and project management, including the use of project management methodologies and tools (e.g., ITMS, ITIL, MS Project, and Excel) to lead complex network initiatives from inception through completion.
• Four (4) years of experience in budget management, including cost forecasting, cost recovery models, service pricing, and coordination of fiscal activities related to telecommunications services, contracts, and consortium operations.
• Four (4) years of professional experience preparing and delivering technical and strategic presentations, tailored to diverse audiences including executive leadership, technical teams, and external stakeholders, with a focus on clear communication of complex network concepts and project outcomes.
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational, procedural, or administrative nature.
• Certification(s) in one or more of the following: Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA) (routing/switching) or Cisco Qualified Specialist certifications in areas such as, (Video, Voice over IP (VoIP), Security, Wireless, or Optical networking).

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• Requires the ability to travel in performance of duties.
• Requires the ability to work overtime, including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
• Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Revolving Door

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.

Statement of Economic Interests

This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.

Term Appointment

Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Innovation and Technology’s discretion.

The Main Form Of Communication Will Be Through Email. Please Check Your “junk Mail”, “spam”, Or “other” Folder For Communication(s) Regarding Any Submitted Application(s). You May Receive Emails From The Following Addresses

• [e-mail]
• [e-mail]

Nearest Major Market

Chicago