Data Center Supervisor (Public Service Administrator, Option 3)

Illinois Department of Innovation & Technology (DoIT); Springfield (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid sick time

Personal business days

Paid holidays

Parental leave

Pension plan

Tuition reimbursement

Job summary

The Illinois Department of Innovation & Technology (DoIT) is seeking a Data Center Supervisor to lead technical staff in the Data Center Network Section. You will assist with troubleshooting, policy development, and coordinating projects across divisions and agencies.

The role requires strong leadership, network expertise, and up-to-date IT knowledge. A comprehensive benefits package accompanies state employment, with flexible schedules where available.

Qualifications

• Requires four years of college with coursework in IT-related field.
• Three years of administrative experience in MIS, data processing or telecom within a public or business org.

Responsibilities

• Provide leadership and oversight to technical staff within the Data Center Network Section.
• Define project goals and coordinate with other state agencies.
• Monitor projects from installation to final production.
• Develop and implement network policies and standards.
• Stay current on IT products, vendors and techniques related to data center network activities.

Skills

Cisco switching

Network supervision

Data center LAN

Network policy development

Education

4-year college degree in IT field

Tools

DNS & DHCP

TCP/IP

Network monitoring

Job description

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Data Center Supervisor providing leadership and management oversight to technical staff within the Data Center Network Section and attends meetings with DoIT Divisions as well as other agencies to discuss projects, procedures, and policies. In this role, you will consult with staff in troubleshooting issues from help desk tickets regarding the DoIT enterprise network and security operations. Additionally, you will serve as a working supervisor assigning and reviewing work, conducting performance evaluations, and approving timeroll. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Essential Functions

• Under administrative direction, serves as the Data Center Supervisor for the Department of Innovation & Technology (DoIT) in providing leadership and management oversight to technical staff within the Data Center Network Section and attends meetings with DoIT Divisions as well as other agencies to discuss projects, procedures, and policies.
• Serves as a working supervisor:
• Works with various staff and management of other state agencies to define project goals, planning and coordination efforts between the various teams and operations groups, including designing and defining needed components specified in request documentation.
• Monitors projects through installation, testing and final production.
• Develops, revises, and implements network policies, procedures and standards within the Network Services Division framework, including working with staff to verify policies and directives are communicated and adhered to within all agency LAN environments.
• Keeps abreast of new developments in the Information Technology (IT) field by continuing education by attending meetings, online training platforms, training sessions, seminars, and conferences to increase familiarity with and remain current on IT products, vendors and techniques and procedures applicable to data center network activities.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college with coursework in management information systems, data processing, telecommunications, or a direct Information Technology related field.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, or telecommunications in a public or business organization

Specialized Skills

• Requires three (3) years of professional experience leading, planning, implementing, and assessing Cisco enterprise switching technologies and core network protocols and tools, including Transmission Control Protocol/Internet Protocol (TCP/IP), network packet analysis, network configuration management, and enterprise DNS and DHCP services.
• Requires three (3) years of professional experience supervising a network operations team, including assigning and reviewing work, providing guidance and training to technical staff, counseling staff on performance, reallocating resources to meet operational needs, establishing goals and objectives, and preparing and completing probationary and annual evaluations.
• Requires three (3) years of professional experience working within data center LAN networking environments, including coordinating and monitoring installation, troubleshooting, and maintenance of data center switching, routing, and creating LAN procedures, standards, templates, and topology documentation.
• Requires three (3) years of professional experience developing written requirements, proposals, comprehensive plans, management reports, and specifications to support complex project planning, multi agency coordination, and the development of components necessary for project requests and bid proposals.

Preferred Qualifications (In Order Of Significance)

• Three (3) years of professional experience working with Cisco enterprise switching technologies and core network protocols and tools, including Transmission Control Protocol/Internet Protocol (TCP/IP), network packet analysis, network configuration management, and enterprise DNS and DHCP services.
• Three (3) years of professional experience supervising a network operations team, including assigning and reviewing work, providing guidance and training to technical staff, counseling staff on performance, reallocating resources to meet operational needs, establishing goals and objectives, and preparing and completing probationary and annual evaluations.
• Three (3) years of professional experience working within data center LAN networking environments, including coordinating and monitoring installation, troubleshooting, and maintenance of data center switching, routing, and creating LAN procedures, standards, templates, and topology documentation.
• Three (3) years of professional experience developing written requirements, proposals, comprehensive plans, management reports, and specifications to support complex project planning, multi agency coordination, and the development of components necessary for project requests and bid proposals.
• Three (3) years of professional experience working with network hardware, software, including enterprise data center switching, routing, LAN infrastructure installation and troubleshooting, and adherence to network policies, procedures, and standards.
• Three (3) years of professional experience with Cisco data center network switching, including coordinating deployment, troubleshooting, and maintenance efforts in enterprise and multi agency data center environments.
• Ability to analyze datacenter LAN infrastructure requirements, collect and report on Key Performance Indicators (KPIs) for network performance and availability, and collaborate with cross-functional teams to optimize network reliability, capacity planning, and incident resolution effectiveness.
• Ability to develop and review technical language for procurement documents (RFI, RFP, IFB) and collaborate with legal teams to finalize contract agreements for networking, technologies and services.
• Ability to develop and maintain cooperative working relationships with staff, managers, executives, users, external stakeholders, foster collaboration in resolving sensitive administrative issues and supporting subordinate team members.
• Demonstrated verbal and written communication skills to present administrative and technical information clearly and precisely to diverse stakeholders, including executives, managers, staff, subordinate staff, and external auditors.

Conditions of Employment

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to serve in an on-call capacity.
• Requires the ability to travel in performance of duties.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Nearest Major Market: Springfield