Ice Rink Guest Services & Concession Specialist

City-of-Monon; Monona (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

City of Monona seeks a friendly attendant for the RiverRink outdoor ice skating rink and Below Deck concession stand. Responsibilities include greeting patrons, processing admissions, selling concessions, handling cash, and assisting with skate rentals while maintaining a clean, safe area for guests.

Duties also include reporting to the recreation supervisor, enforcing rules, assisting during emergencies, coordinating with staff, and attending trainings.

Qualifications

• Must be at least 14 years of age.
• Must have experience in cash handling, including knowledge of basic addition and subtraction
• Must be willing to work flexible hours including nights and weekends
• Excellent customer service skills
• Must be able to move frequently around the workspace during each shift
• Ability to carry out assigned tasks with minimal supervision
• Knowledge of and ability to utilize proper telephone etiquette
• Must be able to effectively communicate with the general public and staff
• Must be able to operate a cash register and various food preparation machines
• Must be able to retrieve skates from shelves at various heights, from shoulder level to ankle level
• Must be able scoop ice cream from a floor freezer

Responsibilities

• Greeting patrons and assisting with admissions, passes, and concessions.
• Supervise the concession stand, enforce rules, and maintain safety.
• Assist patrons with ice skate rental needs.
• Provide direction in the event of an emergency.
• Perform maintenance and cleaning of walkways and concession areas.
• Report to the recreation supervisor and maintenance crew and maintain records.

Skills

Excellent customer service

Cash handling

Communication skills

Teamwork

Adaptability

Tools

Cash register

Concession equipment

Job description

City of Monona seeks a friendly attendant for the RiverRink outdoor ice skating rink and Below Deck concession stand. Responsibilities include greeting patrons, processing admissions, selling concessions, handling cash, and assisting with skate rentals while maintaining a clean, safe area for guests.

Duties also include reporting to the recreation supervisor, enforcing rules, assisting during emergencies, coordinating with staff, and attending trainings.