ICE Operations Administrative Lead – El Paso

Universal Strategic Advisors, LLC; El Paso (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid federal holidays

Job summary

Universal Strategic Advisors LLC (US Advisors) seeks an experienced Senior Administrative Specialist to provide onsite administrative, data and program support to ICE in the El Paso area. The role leads the Administrative Specialist team, ensures data accuracy, and maintains confidentiality while coordinating with Government personnel.

The ideal candidate has 10+ years in administrative roles, strong Microsoft Office skills, and a proven ability to manage multiple priorities in a public-service

Qualifications

• Bachelor’s degree from an accredited institution.
• At least ten years of professional experience in administrative support, data management, program support or a related field.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), including working with data in Excel, and comfort learning new software systems.
• Experience entering, maintaining and reporting data with a high degree of accuracy.
• Comfort working in a customer-facing, public-service setting.
• U.S. citizenship.
• Ability to pass and keep a federal background investigation.

Responsibilities

• Team lead and coordination: Coordinate the daily work of the onsite Administrative Specialist team. Assign and balance tasks, monitor workload, and adjust coverage across shifts to meet office needs.
• Training and quality review: Train and mentor new and current specialists on procedures, systems and confidentiality requirements. Review completed work for accuracy and completeness, and correct problems before they reach Government personnel.
• Primary point of contact: Serve as the team’s main liaison with Government personnel and the Company's program management. Receive taskings, communicate priorities to the team, and raise issues for resolution.
• Administrative documentation: Prepare, organize and maintain administrative records related to office processing, and file documents electronically following established procedures.
• Data entry and data management: Enter, validate and update information accurately in designated government systems.
• Data reporting: Monitor key data points and prepare recurring and ad hoc reports, trackers and summaries for office leadership.
• Appointment scheduling and tracking: Schedule, check and track appointments, and ensure related paperwork is filed on time.
• Program management support: Provide administrative and documentation support for office initiatives and process improvements.
• Communications and taskings support: Support taskings, data calls, travel authorizations and itineraries.
• Budget support: Help track budgets, expenditures and related reporting.
• Document control and compliance: Maintain organized files and confidentiality requirements.
• Front-office and clerical support: Assist individuals with professionalism and courtesy.

Skills

Administrative support

Data management

Program support

Leadership

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Universal Strategic Advisors LLC (US Advisors) seeks an experienced Senior Administrative Specialist to provide onsite administrative, data and program support to ICE in the El Paso area. The role leads the Administrative Specialist team, ensures data accuracy, and maintains confidentiality while coordinating with Government personnel.

The ideal candidate has 10+ years in administrative roles, strong Microsoft Office skills, and a proven ability to manage multiple priorities in a public-service