Ice Arena Operations Supervisor

The Sports Facilities Companies; Chicago (IL); On-site; USD 27,000 - 31,000; Part time

Job summary

Gallagher Ice Rink at Gallagher Way, operated by CUB SFM, LLC, seeks an Operations Supervisor to oversee daily ice arena operations, ensure safety, and supervise staff during events and public sessions. This role supports event setup, ice maintenance, and equipment handling in a fast-paced rink environment.

The position is part-time, non-exempt, with responsibilities including overseeing operations, coordinating staff, and maintaining high standards of guest service and safety.

Qualifications

• Ability to work with a wide variety of ages from preschool through adult
• Knowledge of ice maintenance and rink operations is highly desirable
• Proven experience in facility management, preferably in an ice arena or similar environment
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Commitment to the safety and wellbeing of others
• Must possess a valid drivers license

Responsibilities

• Provide courteous and friendly service to all guests and staff
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
• Assist in overseeing the setup and teardown of events, including hockey games, public skating sessions, and private rentals
• Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Ensure correct equipment is available for all games
• Monitor ice operations
• Respond to all incidents, accidents, injuries, and altercations as needed
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Assigning duties to staff during shifts
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Responsible for opening and closing of facilities
• Communicate to management on event set and breakdown
• Complete special projects, daily assignments, and other duties as directed by management

Skills

Excellent communication

Detail oriented

Multi-tasking

Customer service

Teamwork

Safety awareness

Driver's license

Job description

Gallagher Ice Rink at Gallagher Way, operated by CUB SFM, LLC, seeks an Operations Supervisor to oversee daily ice arena operations, ensure safety, and supervise staff during events and public sessions. This role supports event setup, ice maintenance, and equipment handling in a fast-paced rink environment.

The position is part-time, non-exempt, with responsibilities including overseeing operations, coordinating staff, and maintaining high standards of guest service and safety.