Ice Arena Operations Supervisor

Mat-Su Borough — Community Development; Big Lake (AK); On-site; USD 55,000 - 85,000; Full time

Job summary

Mat-Su Borough — Community Development is seeking a supervisor for facility operations and Adult Hockey League programming at the ice arena. The role emphasizes safety, program development, and coordinating with school and community groups.

Responsibilities include staff supervision, maintenance of ice and building assets, budgeting, marketing, and addressing customer inquiries. This on-site position requires a valid Alaska driver's license and completion of ICS courses within 90 days of hire.

Qualifications

• High School diploma or equivalent is required.
• Seven (7) years of progressively responsible experience in the occupational field.
• One (1) year of supervisory experience preferred.
• Experience in ice arena operations and related equipment is expected.

Responsibilities

• Supervise and assist in facility operations and Adult Hockey League programming.
• Ensure compliance with health, safety, and borough policies and procedures.
• Coordinate ice arena programs and activities with various groups and events.
• Maintain equipment and facilities, including ice resurfacing, edger, and other machinery.
• Hire, train, schedule, supervise, and evaluate staff; conduct regular staff meetings.
• Develop marketing and public relations strategies to promote ice arena programs.
• Respond to customer inquiries and resolve issues; escalate as needed.
• Perform day-to-day operations and reconcile cash registers.
• Ensure safety training and incident reports are up to date; ICS courses completed within 90 days of hire.

Skills

Ice arena operations

Supervisory experience

Customer service

Event management

Scheduling software

Facility maintenance

Skate sharpening

Grounds and equipment maintenance

Education

High School diploma

Tools

Scheduling software

Job description

Job Summary

This position is responsible for supervising and assisting in facility operations and Adult Hockey League programming.

Work is performed and duties are carried out in accordance with established policies, procedures, and Borough core values: Accountability, Customer Focus, Dedication, Integrity, Responsiveness and Teamwork.

Pay Grade

M1 - M5 - DOE

Minimum Requirements

High School diploma or equivalent.

Seven (7) years of progressively responsible experience in the occupational field, sufficient to thoroughly understand the work of subordinate positions, to be able to answer questions and resolve problems. One (1) year of supervisory experience is preferred. Relevant experience: Ice Arena operations experience, Zamboni/Olympia operating experience, customer service, event management/scheduling software, ice, grounds and equipment maintenance (including but not limited to ice resurface, edger, skid steer, plow truck, tractor, snow blowers, lawn mowers, etc.), general labor duties (building, constructing, moving), skate sharpening, and janitorial experience.

Possession of a valid driver's license issued by the State of Alaska for the type of vehicle or equipment operated. If assigned driving duties/responsibilities, candidate must be at least 19 years of age with one (1) year of driving experience.

Possession of a Certified Ice Technician accreditation through the US Rinks educational program.

Must successfully pass a pre-employment background check, drug screen, and physical.

Completion of Incident Command System (ICS) courses, IC 100 and 700, within ninety (90) days of hire.

Duties/Responsibilities

Ensures compliance with state health and safety regulations, Borough policies and procedures, and industry best practices.

Research, develops, implements ice arena programs and activities.

Coordinates operations schedules for arena coverages, community groups, public school, and private groups and events.

Coordinates, performs, and directs the maintenance and repair of assigned facility and office equipment to the Recreational Facilities Branch Manager.

Maintains a variety of accurate files, records and reports for the assigned facilities assets and maintenance schedules.

Hires, trains, schedules, supervises, evaluates and disciplines personnel; conducts regular staff meetings.

Works with the Recreational Facilities Branch manager to coordinate staff meetings.

Develops and implements marketing and public relations strategies to promote ice arena programs.

Responds to and resolves customer inquiries and complaints; escalates major issues to the Recreational Facilities Branch Manager.

Assist in day-to-day operations.

Reconciles cash registers.

Performs repairs and maintenance on ice surfaces and building assets.

Ensures compliance with occupational safety and health regulations applicable to area of responsibility, including but not limited to: proper facilitation of Respiratory Protection Program; proper facilitation of Bloodborne Pathogens Program; proper use by and maintenance of personal protective equipment; Safety Data Sheet books, inspection reports, training records, and hazard documentation are maintained and up to date; preventive programs and corrective actions are properly implemented.

Performs related duties.