Desktop Support Technician

NTT DATA Deutschland; Ann Arbor (MI); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Life and AD&D insurance

Short- and long-term disability

Job summary

NTT DATA Deutschland is seeking a Desktop Support Technician to join our team in Ann Arbor, Michigan. You will perform troubleshooting, deployments, and repairs on desktops, notebooks, and printers while ensuring strong client service and timely response to end-user needs.

The role requires 2–4 years of desktop support experience, solid Windows OS knowledge, and a High School Diploma or equivalent (an undergraduate degree is preferred). Some travel, including overnight trips, may be required.

Qualifications

• 2–4 years of desktop support experience.
• Strong knowledge of Windows operating system environment.
• High School Diploma or equivalent; undergraduate coursework preferred.

Responsibilities

• Perform troubleshooting, parts replacement, system upgrades, deployment and repair on desktops, notebooks, and printers.
• Respond to support calls and escalate as needed.
• Identify issues impacting end-user experience and take corrective action.
• May require travel including overnight trips.
• May work after hours per leader instructions.
• Maintain excellent client service.

Skills

Windows OS

A+ certification

Customer service

Education

High School Diploma or equivalent

Undergraduate degree preferred

Tools

A+ certification

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Desktop Support Technician to join our team in Ann Arbor, Michigan (US-MI), United States (US).

Job Description:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
• Must have reliable personal transportation (Automobile)

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is($30-$35/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, andother qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life,and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.