IBHRS Help Desk Specialist: User Support

Inteletech Global Inc; Des Moines (IA); On-site; USD 27,276 - 38,848; Full time

Job summary

A technology consulting firm is seeking a Help Desk professional to support the Behavioral Health Reporting System in Des Moines, IA. The ideal candidate will provide assistance to both State employees and citizens through various communication channels. Responsibilities include handling requests, creating service tickets, and escalating issues when necessary. A strong customer service background and prior experience in help desk support are essential for this role. Compensation is $24 per hour.

Qualifications

• Ability to provide excellent customer service.
• Previous experience with the IBHRS Help Desk.
• Experience in handling service requests via various channels.

Responsibilities

• Handle requests for assistance from State employees and citizens.
• Create and resolve service request tickets.
• Assign unresolved issues to higher-level teams.

Skills

Customer service

Help desk support

Ticketing applications

Job description

A technology consulting firm is seeking a Help Desk professional to support the Behavioral Health Reporting System in Des Moines, IA. The ideal candidate will provide assistance to both State employees and citizens through various communication channels. Responsibilities include handling requests, creating service tickets, and escalating issues when necessary. A strong customer service background and prior experience in help desk support are essential for this role. Compensation is $24 per hour.