IAM Operations Engineer — 24/7 Production Support

Travelers; Hartford (CT); On-site; USD 127,000 - 209,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

PTO + Holidays

Wellness Program

Volunteer Program

Job summary

Travelers is seeking an IAM Operations Engineer to join the IAM Operations team. You will review server and application performance metrics to identify bottlenecks, troubleshoot incidents, and implement changes.

The role requires clear communication and the ability to manage multiple priorities under pressure, including after-hours on-call work. Ideal candidates will have IAM experience with Okta SSO and SailPoint, plus UNIX/Windows, LDAP, SQL, and AD/Azure familiarity.

Qualifications

• Bachelor’s degree in Computer Science or equivalent.
• 4 years of experience in Information Technology Security Engineering or Software engineering.
• Experience with Identity and Access Management including Okta SSO and SailPoint ISC.
• Knowledge of Unix/Windows operating systems and SQL.
• LDAP server installation/configuration and directory support.
• Knowledge of AD/Azure and scripting basics (Perl/Shell/PowerShell) is a plus.

Responsibilities

• Provide production support to Web Access Management services (SiteMinder, Access Gateway, Okta).
• Provide production support for Identity Management services (SailPoint IIQ, MFA).
• Setup and support Autosys batch jobs.
• Coordinate with teams to close open issues through follow-ups.
• Coordinate and communicate LOB-impacting changes in cross-LOB meetings.
• Implement changes during application change windows per guidelines.

Skills

Identity & Access Management

Okta SSO

SailPoint ISC

Unix

Windows OS

LDAP

SQL

AD/Azure

ServiceNow

AI

Scripting (Perl/Shell/Powershell)

Education

Bachelor’s degree in Computer Science

Tools

SiteMinder

Access Gateway

Okta

SailPoint IIQ

Autosys

ServiceNow

Job description

Travelers is seeking an IAM Operations Engineer to join the IAM Operations team. You will review server and application performance metrics to identify bottlenecks, troubleshoot incidents, and implement changes.

The role requires clear communication and the ability to manage multiple priorities under pressure, including after-hours on-call work. Ideal candidates will have IAM experience with Okta SSO and SailPoint, plus UNIX/Windows, LDAP, SQL, and AD/Azure familiarity.