I&C Inside Sales Specialist

Prysmiangroup; McKinney (TX); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

Prysmian in McKinney, TX is seeking an energetic North America I&C Inside Sales Specialist to support sales agents and production teams with white glove service for our electrical industry customers. The role focuses on order management, product knowledge, and strong teamwork in a fast-paced environment.

Based in our office, you will handle incoming inquiries, track orders, and ensure timely delivery while maintaining high customer satisfaction and professional communication with stakeholders.

Qualifications

• Bachelor's degree in business, management, supply chain, or equivalent experience.
• 2-5 years of inside sales, logistics, or customer service management.

Responsabilités

• Partner with sales agents to ensure customer requests are handled promptly and accurately.
• Manage order modifications, additions, changes, and cancellations.
• Coordinate with logistics teams to resolve in-transit and delivery challenges.
• Track orders through production and provide clear communication to stakeholders.

Formation

Bachelor's degree

Outils

Inside Sales Tools

Description du poste

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian!

Position Overview

We are seeking an energetic and skilled problem solver North America I&C Inside Sales Specialist to join our team in McKinney, TX. In this role, you will work closely with our sales agents, internal production team, and inside sales to offer white glove service to our customer base. You will work from our office, supporting managing customer inquiries, building strong relationships with customers in the electrical industry. This is an excellent opportunity for someone with a passion for improving customer experience and who enjoys a fast-paced environment.

Key Responsibilities

• Order Management
  • Partner with sales agents to ensure customer requests are handled promptly and accurately.
  • Manage order modifications, including additions, changes, and cancellations.
  • Coordinate with logistics teams to resolve in-transit and delivery challenges.
  • Track orders throughout the production process and provide clear communication to stakeholders.
  • Review and process approved quotations, serving as the final quality check before production.
  • Accelerate order entry into production to support on-time manufacturing, shipping, and delivery.
  • Deliver exceptional customer service, particularly in time-sensitive situations.
• Product Knowledge
  • Develop a strong understanding of electrical industry products and applications.
  • Learn product specifications and customer use cases to effectively support sales and customers.
  • Quickly adapt to new product information and industry terminology.
  • Leverage prior industry knowledge and experience to drive success and future development.
• Team Collaboration
  • Demonstrate a team-first mindset with a focus on collaboration and shared success.
  • Uphold values of respect, honesty, and accountability in daily interactions.
  • Embrace challenges and confidently take on new tasks, even with uncertain outcomes.
  • Maintain a positive attitude and a solutions-oriented approach.
  • Consistently go above and beyond to support team goals and customer needs.

Qualifications & Requirements

• Bachelor's degree in business, management, supply chain, or equivalent experience (preferred)
• 2-5 years of inside sales, logistics, or customer service management (required)

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medic