I&C Inside Sales Specialist

Prysmian Group; McKinney (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Prysmian Group in McKinney, TX is seeking an energetic North America I&C Inside Sales Specialist. You will work with sales agents, the internal production team, and inside sales to deliver white-glove service to customers in the electrical industry.

This role emphasizes strong order management, product knowledge, and collaborative teamwork to ensure timely production, shipping, and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree in business, management, supply chain, or equivalent experience.
• 2-5 years of inside sales, logistics, or customer service management.

Responsibilities

• Order Management: Partner with sales agents to ensure customer requests are handled promptly and accurately. Manage modifications, changes, and cancellations. Coordinate with logistics to resolve in-transit and delivery issues. Track orders and provide updates. Review quotations and ensure readiness for production. Accelerate order entry to support on-time manufacturing and delivery.
• Product Knowledge: Develop understanding of electrical industry products and applications; learn specs and use cases to support sales and customers; adapt to new product information.
• Team Collaboration: Foster a team-first mindset with respect, honesty, accountability, and a solutions-oriented approach; support team goals and customer needs.

Skills

Inside Sales

Logistics

Customer Service

Education

Bachelor's degree in business management supply chain

Job description

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector. We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian!

Position Overview

We are seeking an energetic and skilled problem solver North America I&C Inside Sales Specialist to join our team in McKinney, TX. In this role, you will work closely with our sales agents, internal production team, and inside sales to offer white glove service to our customer base. You will work from our office, supporting managing customer inquiries, building strong relationships with customers in the electrical industry. This is an excellent opportunity for someone with a passion for improving customer experience and who enjoys a fast-paced environment.

Key Responsibilities

• Order Management: Partner with sales agents to ensure customer requests are handled promptly and accurately. Manage order modifications, including additions, changes, and cancellations. Coordinate with logistics teams to resolve in-transit and delivery challenges. Track orders throughout the production process and provide clear communication to stakeholders. Review and process approved quotations, serving as the final quality check before production. Accelerate order entry into production to support on-time manufacturing, shipping, and delivery. Deliver exceptional customer service, particularly in time-sensitive situations.
• Product Knowledge: Develop a strong understanding of electrical industry products and applications. Learn product specifications and customer use cases to effectively support sales and customers. Quickly adapt to new product information and industry terminology. Leverage prior industry knowledge and experience to drive success and future development.
• Team Collaboration: Demonstrate a team-first mindset with a focus on collaboration and shared success. Uphold values of respect, honesty, and accountability in daily interactions. Embrace challenges and confidently take on new tasks, even with uncertain outcomes. Maintain a positive attitude and a solutions-oriented approach. Consistently go above and beyond to support team goals and customer needs.

Qualifications & Requirements

• Bachelor's degree in business, management, supply chain, or equivalent experience (preferred)
• 2-5 years of inside sales, logistics, or customer service management (required)

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business. Visit our DE&I Page to learn more about Prysmian’s commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at [e-mail].

Prysmian is a global cabling solutions provider leading the energy transition and digital transformation. By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation, and a strong customer base, the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian’s business strategy perfectly matches key market drivers by developing resilient, high-performing, sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions. Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.