I&A Supervisor: Aging & Disability Resource Center Lead

KENOSHA AREA FAMILY AND AGING SERVICES INC; Kenosha (WI); On-site; USD 55,000 - 60,000; Full time

Job summary

Kenosha Area Family and Aging Services, Inc. (KAFASI) is a nonprofit organization serving older adults, individuals with disabilities, and families in Kenosha County.

The Information & Assistance Specialist Supervisor leads a dynamic team responsible for resource navigation, phone support, dementia care coordination, and management of the medical equipment loan closet. This role ensures smooth day-to-day operations, staff supervision, and ongoing program improvement.

Qualifications

• Bachelor's degree in human services related field.
• 5+ years supervisory or management experience.
• At least 1 year of direct experience working with older adults and/or individuals with disabilities.
• Familiarity with Medicare and Medicaid preferred.
• Demonstrated leadership, mentoring, and training capabilities.
• Excellent communication, organizational, and problem-solving skills.
• Strong interpersonal skills, including the ability to handle challenging situations with professionalism and compassion.
• Ability to work independently and manage multiple priorities effectively.
• Reliable insured vehicle.
• Valid driver's license.

Responsibilities

• Serve as a member of KAFASI's Senior Leadership Team and act as liaison between the Executive Director and I&A team members.
• Support and enforce company policies and procedures.
• Lead and support I&A staff, managing workflow, supervising performance, and ensuring adherence to KAFASI and ADRC policies.
• Develop, implement, and evaluate innovative solutions to improve service delivery and operational efficiency.
• Provide oversight and operational knowledge of all I&A services, including the Loan Closet, Dementia Care, Resource Navigation, and Phone Support. Provide coverage during staff absences as needed.
• Ensure team compliance with certification requirements, including obtaining or maintaining the Certified Resource Specialist – Aging and Disability (CRS-AD) credential within 12 months of hire.
• Participate in ADRC and state-level meetings and contribute to collaborative planning and quality improvement initiatives.
• Monitor program compliance with all applicable laws, regulations, timelines, and quality assurance protocols.
• Approve employee time off, process payroll and expense requests through Paycom, and manage through company system.
• Track program data to measure productivity, evaluate outcomes, and identify areas for improvement.
• Collaborate with the IT department and Information & Assistance Resource Lead to maintain and update the internal resource database.
• Foster strong working relationships with internal and external stakeholders to ensure high levels of consumer satisfaction.
• Participate in ongoing professional development, including training sessions and conferences, which may require travel.
• Stay informed about community resources, service guidelines, and industry best practices.
• Maintain strict confidentiality and uphold the organization’s quality standards at all times.

Skills

Leadership

Supervisory experience

Communication

Organization

Problem-solving

Independent work

Time management

Education

Bachelor's degree in human services related field

Job description

Kenosha Area Family and Aging Services, Inc. (KAFASI) is a nonprofit organization serving older adults, individuals with disabilities, and families in Kenosha County.

The Information & Assistance Specialist Supervisor leads a dynamic team responsible for resource navigation, phone support, dementia care coordination, and management of the medical equipment loan closet. This role ensures smooth day-to-day operations, staff supervision, and ongoing program improvement.