Hyperscale DC Tech Talent & Operations Manager

Ericsson; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Ericsson is seeking an experienced Talent Acquisition leader in Plano, TX to own end-to-end hiring for Data Center Technicians, drive onboarding, and manage performance, engagement, and retention. You will create recruitment strategies to attract scarce technical talent in a competitive market and align staffing with business needs.

You will balance short-term operational demands with long-term workforce planning, coach teams, foster accountability, and promote a safety-first culture across

Qualifications

• Proven experience managing, hiring, and retaining technical or operations-focused teams.
• Ability to motivate employees in a competitive labor market through strong leadership.
• Serious attention to detail.
• Experience with workforce planning, demand forecasting, and resource management in 24/7 operations.
• Strong coaching and people development skills.
• Data-driven staffing decisions and continuous improvement.
• Ownership, resilience, adaptability in a fast-paced environment.

Responsibilities

• Own end-to-end talent acquisition and management for Data Center Technicians, including hiring, onboarding, performance management, engagement, and retention.
• Develop and execute creative recruitment strategies to attract scarce technical talent in a competitive marketplace.
• Build a strong onboarding and training experience that enables new hires to become productive quickly and safely.
• Manage demand and resource planning and execution to ensure the right skills are available at the right time to meet operational needs.
• Balance short-term operational requirements with long-term workforce strategy, including succession planning and skills development.
• Lead, coach, and motivate technicians through clear expectations, regular feedback, career development, and recognition.
• Foster a culture of accountability, inclusion, psychological safety, and continuous improvement.
• Partner closely with operations, finance, and engineering teams to align staffing plans with business priorities.
• Monitor and act on key people metrics such as attrition, engagement, capacity utilization, and productivity.
• Ensure compliance with safety, security, and operational standards while reinforcing a strong safety-first mindset.

Skills

Team management

Talent acquisition

Employee engagement

Workforce planning

Resource management

Coaching & development

Data-driven staffing

Communication skills

Attention to detail

Adaptability

Job description

Ericsson is seeking an experienced Talent Acquisition leader in Plano, TX to own end-to-end hiring for Data Center Technicians, drive onboarding, and manage performance, engagement, and retention. You will create recruitment strategies to attract scarce technical talent in a competitive market and align staffing with business needs.

You will balance short-term operational demands with long-term workforce planning, coach teams, foster accountability, and promote a safety-first culture across