Hyperscale Hardware Delivery Lead

Ericsson; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off and holidays

Job summary

Ericsson Inc. in Plano, TX seeks a Service Delivery Manager to lead large-scale hardware delivery programs across the Americas.

You will own end-to-end service delivery, oversee governance with customers and partners, and drive performance across logistics, budgeting, and continuous improvement. The ideal candidate brings 10+ years in supply chain and program management, strong customer relationship skills, and advanced Office/Power BI capabilities to translate data into strategic actions.

Qualifications

• Bachelor’s degree or higher in Business, Supply Chain Management, Engineering, Operations, Logistics, Telecommunications, or a related field.
• Minimum of 10 years of progressive experience in supply chain operations, logistics, service delivery, business operations, and large-scale program management.
• Strong knowledge of hardware logistics, transportation operations, customs requirements, trade compliance, and customer delivery processes.
• Proven track record of driving operational excellence through process optimization, automation, performance management, and continuous improvement.
• Strong financial, analytical, and problem-solving skills with experience managing budgets, forecasts, and business performance.
• Exceptional customer relationship management, stakeholder engagement, executive communication, and presentation skills.
• Proven ability to lead and influence matrixed, cross-functional teams.
• Advanced proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Power BI, with the ability to translate data into actionable business insights.

Responsibilities

• Direct end-to-end service delivery for hardware and logistics programs, ensuring compliance with contractual commitments, SLAs, budgets, and delivery milestones.
• Serve as the primary customer-facing leader, building trusted relationships and leading governance reviews with customers, partners, vendors, and internal stakeholders.
• Partner with Logistics Managers and cross-functional teams to oversee hardware movement, delivery performance, issue resolution, and risk mitigation.
• Manage program financials, including forecasting, budget management, cost controls, and identification of efficiency opportunities.
• Establish, monitor, and continuously improve KPIs, operational metrics, reporting, and governance processes to drive delivery excellence and head off potential risks.
• Lead escalations and coordinate cross-functional teams to resolve operational, logistics, compliance, and service delivery challenges.
• Drive continuous improvement through process optimization, automation, AI-enabled solutions, and operational best practices.
• Lead and influence matrixed teams while supporting resource planning, capability development, and business growth initiatives.

Skills

Leadership

Customer management

Program management

Strategic thinking

Data-driven decisions

Education

Bachelor's degree or higher

Tools

Power BI

Excel

PowerPoint

Job description

Ericsson Inc. in Plano, TX seeks a Service Delivery Manager to lead large-scale hardware delivery programs across the Americas.

You will own end-to-end service delivery, oversee governance with customers and partners, and drive performance across logistics, budgeting, and continuous improvement. The ideal candidate brings 10+ years in supply chain and program management, strong customer relationship skills, and advanced Office/Power BI capabilities to translate data into strategic actions.