Workers' Compensation Claims Coordinator

ProService Hawaii; Honolulu (HI); Hybrid; USD 51,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Paid parental leave

Professional certifications reimburse

Paid time off

Job summary

ProService Hawaii is seeking a dedicated Workers' Compensation Claims Support professional to intake and process high-volume claims, prepare essential forms, and coordinate vendor and attorney payments. You will provide timely updates to clients and manage documentation across all claim files.

The role is based in Hawaii Kai with a hybrid schedule; in-office Tue–Thu and remote Mon & Friday. Join a team focused on accuracy, compliance, and exceptional service to injured employees and employers.

Qualifications

• Experience handling high-volume client communication in claims, insurance, or legal environments.
• Familiarity with compliance-heavy workflows (e.g., medical records, subpoenas, incident forms, vendor invoices).
• Skilled in navigating claims systems, intake tools, and internal case queues to manage and track tasks.
• Strong written and verbal communication skills, especially under pressure.
• Proven ability to manage multiple priorities, stay organized, and meet service-level expectations.
• Comfortable working cross-functionally with external parties (e.g., clients, doctors, attorneys, vendors) and internal teams.

Responsibilities

• Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system.
• Initiate, prepare, and distribute required forms and compliance documents — including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses.
• Manage the ServiceFirst queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately.
• Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations.
• Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle — building trust through transparency and responsiveness.
• Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting.

Skills

High-volume comms

Claims & Insurance

Compliance workflows

Claims system navigation

Written & verbal comms

Multi-tasking

Cross-functional collaboration

Job description

At ProService Hawaii, we partner with thousands of Hawaii businesses to handle the HR complexity that can otherwise overwhelm them — payroll, benefits, risk management, and more. Our Workers' Compensation team sits at the center of that promise, helping injured employees navigate one of the most stressful moments of their working lives while keeping employers informed, protected, and compliant. When a claim starts well, everything downstream goes better — and that's exactly what this role is built to ensure.

IN THIS ROLE YOU WILL

• Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system
• Initiate, prepare, and distribute required forms and compliance documents — including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses
• Manage the ServiceFirst queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately
• Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations
• Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle — building trust through transparency and responsiveness
• Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting

What You'll Bring To The Team

• Experience handling high-volume client communication in claims, insurance, or legal environments
• Familiarity with compliance-heavy workflows (e.g., medical records, subpoenas, incident forms, vendor invoices)
• Skilled in navigating claims systems, intake tools, and internal case queues to manage and track tasks
• Strong written and verbal communication skills, especially under pressure
• Proven ability to manage multiple priorities, stay organized, and meet service-level expectations
• Comfortable working cross-functionally with external parties (e.g., clients, doctors, attorneys, vendors) and internal teams

IS THIS ROLE RIGHT FOR YOU?

This role runs on urgency and accuracy in equal measure. You’ll manage high volumes of time-sensitive work — forms, communications, payments, system entries — without letting anything slip. The documentation requirements are strict, the regulatory stakes are high, and the people on the other end of every claim are going through something difficult.

The good news: you won’t be doing this alone. You’ll work within a team that takes quality seriously, where escalation paths are clear and your colleagues are genuinely invested in getting outcomes right. If you’ve worked in a claims, insurance, or legally adjacent environment and know how to stay organized under pressure while treating people well, this role is built for someone like you.

WORK LOCATION

Hawaii Kai, Oahu — Hybrid. This role is based out of our Hawaii Kai office. We offer a hybrid schedule that gives you the structure of in-person collaboration with the option of remote work.

In office: Tuesday – Thursday | Option for Remote: Monday & Friday

Compensation

The base compensation for this position is $51,000.00 – $70,000.00 per year depending on experience and qualifications.

WHY PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii’s Best Places to Work for 20 consecutive years, we’re a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

• A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right—not who's right—and show up every day. This isn’t just a workplace. It's a community.
• Do work that matters. You’ll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.
• Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.
• Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.
• Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.