Hybrid Voucher & Payment Specialist

Housing Authority of the City of Austin; Austin (TX); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid leave

Health insurance

Dental & vision insurance options

Employee Assistance Program

Hybrid work schedule

Job summary

Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented Voucher Specialist in Austin, TX to review Housing Assistance Payment vouchers, reconcile tenant data, and support payment processing in a deadline-driven environment. You will be the primary contact for O/As, provide clear communication by phone and email, and maintain accurate records in STARS.

Proficiency with Google Suite and HUD-related processes is essential.

Qualifications

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of standard bookkeeping principles, practices, and techniques
• Knowledge of HUD programs, regulatory compliance, the affordable housing industry
• Spanish language proficiency

Responsibilities

• Voucher Review & Payment Processing: Review and approve monthly vouchers for accuracy and HUD compliance.
• Tenant Data Reconciliation: Cross-check certification data with voucher line items and resolve discrepancies.
• Customer Support & Communication: Serve as primary contact for O/As and provide clear, courteous support by phone and email.
• Documentation & File Management: Maintain digital and physical records per HUD/SHCC standards.
• Data Entry & Workflow Tracking: Enter case information into STARS and ensure timely workflow steps.
• Compliance Assurance: Ensure payment/reconciliation processes meet HUD policies and SHCC QA.
• Deadline Management: Manage monthly deadlines to meet HUD payment timelines.

Skills

Customer service

Communication

Spanish language proficiency

Relationship building

Tools

Google Suite

Microsoft Office

Adobe Acrobat

DocuSign

Emphasys ELITE

Laserfiche

Job description

Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented Voucher Specialist in Austin, TX to review Housing Assistance Payment vouchers, reconcile tenant data, and support payment processing in a deadline-driven environment. You will be the primary contact for O/As, provide clear communication by phone and email, and maintain accurate records in STARS.

Proficiency with Google Suite and HUD-related processes is essential.