Housing Eligibility Specialist 27-26

Housing Authority of the City of Austin; Austin (TX); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Housing Authority of the City of Austin (HACA) is seeking a Housing Eligibility Specialist to coordinate rental assistance for voucher participants and manage leasing from vouchers to subsidy payments.

Ideal candidate will conduct eligibility reviews, collect documentation, and communicate determinations to residents and landlords, while maintaining compliant electronic records. Hybrid work options available; bachelor’s degree or equivalent experience preferred.

Qualifications

• Must possess a Bachelor’s degree or four years related experience, or an equivalent combination.
• Ability to provide compassionate and professional customer service to diverse clientele.
• Strong computer skills including Google Suite, Microsoft Office, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche.

Responsibilities

• Coordinate rental assistance for Housing Choice Voucher participants.
• Manage leasing lifecycle including vouchers, inspections and eligibility.
• Execute HAP contracts, obtain leases, ensure subsidy payments.

Skills

Google Suite

Microsoft Office Suite

Adobe Acrobat

DocuSign

Emphasys ELITE

Laserfiche

Spanish language

Customer service

Education

Bachelor's degree

Four years related experience

Equivalent combination of education and experience

Tools

Emphasys ELITE

Laserfiche

DocuSign

Job description

Job Notice

Date Posted: August 3, 2026

Position: Housing Eligibility Specialist

Starting Rate: $23.28/hour

Job # 27-26

DEADLINE FOR APPLICATIONS: Open Until Filled

Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. HACA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism.

The Housing Authority of the City of Austin (HACA) is looking for a motivated candidate to join a team that provides affordable housing and services to families and individuals in need of stable housing. The qualified candidate will coordinate service through the Housing Choice Voucher program and other rental assistance programs. HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals.

What you will do in this position:

Rental Assistance & Leasing

• Coordinate rental assistance for participants in the Housing Choice Voucher Program.
• Manage the full leasing lifecycle, including issuing vouchers, scheduling inspections, and monitoring ongoing eligibility and compliance.
• Coordinate execution of Housing Assistance Payment (HAP) contracts, obtain leases, and ensure timely and accurate subsidy payments.

Eligibility & Certification

• Conduct annual reexaminations, interim reviews, and program certifications.
• Schedule appointments, collect and verify documentation, perform data entry, and calculate rent adjustments.
• Communicate eligibility determinations and rent changes to residents and property managers.

Client Records & Compliance

• Maintain accurate, organized electronic client records in compliance with privacy and confidentiality standards.
• Process terminations, voluntary withdrawals, and program violations.
• Initiate and assist with fraud investigations when necessary.

Client & Partner Support

• Respond professionally and promptly to inquiries from clients, landlords, and community partners.
• Provide guidance on program policies, procedures, and participant responsibilities.
• Build and maintain positive working relationships with stakeholders.

Reporting & Administrative

• Prepare monthly caseload and performance reports for supervisors.
• Perform additional duties as assigned.

Housing Resources

• Provide participants with information about housing options and community resources to promote long‑term self‑sufficiency.

Additional Duties: Perform other responsibilities as assigned by the supervisor.

More about this position:

Qualified candidates must possess:

• Bachelor's degree from a four‑year college or university; OR
• Four years related experience and/or training; OR
• Equivalent combination of education and experience.

Preferred candidates will also possess the following skills and abilities:

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of general office practices and procedures, business English and basic arithmetic
• Knowledge of standard bookkeeping principles, practices, and techniques
• Knowledge of HUD programs, regulatory compliance, the affordable housing industry
• Spanish language proficiency

Benefits:

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

For a more detailed description of our compensation/benefits offered, go to the following website: https://austinha.org/about-us/careers