Hybrid Virtual Clinical Educator

Inizio Engage; Los Angeles (CA); Remote; USD 63,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Disability and life insurance

Paid maternity and paternity leave

Recognition programs

Job summary

Inizio Engage partners with a leading biotechnology company to deliver remote disease state and product education to patients nationwide. The Hybrid Virtual Clinical Educator educates patients and caregivers via web and telephone, leveraging approved materials and live video tools.

Role requires RN licensure, 3+ years clinical/educational experience, and strong communication. Travel may be required and training/competency assessments are provided.

Qualifications

• Current Registered Nurse US healthcare professional license required.
• Minimum of 3+ years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience.
• Experience working in a remote setting handling patient interactions.
• Valid Driver’s License and acceptable driving record.

Responsibilities

• Provide remote education and training to patients and care partners.
• Enroll patients into educational seminars and provide resources for local care.

Skills

Effective communication

Interpersonal skills

Telephone/video education

Remote patient education

Education

Registered Nurse license

Tools

Call Center Technology

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.The Hybrid Virtual Clinical Educator (VCE) is responsible for providing remote (web-based, telephone call) disease state and product education and training to assigned patients and care partners across the nation for a specific product within the respiratory therapeutic area. The VCE also supports the design and development of TA educational resources, including disease state and product information, patient, care partner, community advocate, and consumer education materials and programming. The Clinical Educator demonstrates expert knowledge of TA disease states, treatment guidelines, product, supportive care, adverse event management, and the competitive landscape.This is your opportunity to join Inizio Engage and represent a top biotechnology company!Why You’ll Love Working HereWe believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:Competitive pay that recognizes your experience, expertise, and impactComprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leaveCompany-paid holidays so you can rest, recharge, and focus on what matters mostRecognition programs, contests, and awards that celebrate your contributionsContinuous growth opportunities through learning, leadership development, and career advancement supportA collaborative culture where your ideas are valued and your work makes a differenceWe’re also proud to be recognized for creating an exceptional employee experience:Best Place to Work in BioPharma — 2022, 2023, 2025Certified Great Place to Work — 2021, 2023, 2025, 2026Learn more: https://www.greatplacetowork.com/certified-company/7003732What will you be doing?Provide remote (web-based, telephone) education and training to assigned patients prescribed client product and have opted into the clinical educator programVirtual Clinical Educator may be required to conduct in-person education, if business permits.Clinical Educator identifies, supports, and communicates unique educational opportunities for related product and shares intelligence with leadership.Clinical Educator contributes clinical insights in support of the development of both short and long- term enhancement of program offerings.Conducting outbound medication adherence support to patients and or caregiversEnrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care diseaseTo maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicableTo only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materialsTo attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframeDevelop and strengthen relationships with key customersSome overnight travel may be requiredWhat do you need for this position?Current Registered Nurse US healthcare professional license requiredMinimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience (primary care, specialty care, institutional; background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred.Experience working in a remote setting handling patient interactionsAbility to travel in the US including overnight travelValid Driver’s License and acceptable driving recordDemonstrate effective and professional communicationExcellent interpersonal skills with pleasant telephone manner and articulate phone voiceCompetency with Call Center Telephone TechnologyDemonstrable organizational skillsEvidence of continual professional development and a desire to update professional knowledge base regularlyThe base pay range for this position is $63k – $117K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.To learn more about Inizio Engage, visit us at: https://inizio.com/Equal Opportunity & InclusionInizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.Candidate Use of Artificial Intelligence in InterviewsAs part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.