Hybrid Virtual Clinical Educator

Ashfield Healthcare, LLC; Yardley (WA); Remote; USD 63,000 - 117,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Company holidays

Recognition programs

Career growth

Collaborative culture

Job summary

Inizio Engage is seeking a Hybrid Virtual Clinical Educator to deliver remote disease state and product education to patients nationwide. The role supports TA educational resources and collaborates to improve education programs, while maintaining high-quality service and adherence to approved materials.

The position requires an active US RN license, 3+ years of clinical or related experience, and the ability to travel within the US, including overnight trips.

Qualifications

• RN licensed in the US.
• 3+ years of clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience.
• Experience working remotely handling patient interactions.

Responsibilities

• Provide remote education and training to patients prescribed client product via web or telephone.
• May conduct in-person education if business permits.
• Identify and communicate educational opportunities and share intelligence with leadership.
• Contribute clinical insights to enhance program offerings.
• Perform outbound medication adherence support to patients or caregivers.
• Enroll patients/caregiver into educational seminars and provide resources.
• Maintain high-quality service and adhere to approved materials and scripts.
• Attend all required trainings and competency assessments.
• Develop relationships with key customers.
• Some overnight travel may be required.

Skills

Communication skills

Travel flexibility

Remote education

Patient education

Education

Registered Nurse license (US)

Tools

Call Center Technology

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The Hybrid Virtual Clinical Educator (VCE) is responsible for providing remote (web-based, telephone call) disease state and product education and training to assigned patients and care partners across the nation for a specific product within the respiratory therapeutic area. The VCE also supports the design and development of TA educational resources, including disease state and product information, patient, care partner, community advocate, and consumer education materials and programming. The Clinical Educator demonstrates expert knowledge of TA disease states, treatment guidelines, product, supportive care, adverse event management, and the competitive landscape. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Provide remote (web-based, telephone) education and training to assigned patients prescribed client product and have opted into the clinical educator program
• Virtual Clinical Educator may be required to conduct in-person education, if business permits.
• Clinical Educator identifies, supports, and communicates unique educational opportunities for related product and shares intelligence with leadership.
• Clinical Educator contributes clinical insights in support of the development of both short and long- term enhancement of program offerings.
• Conducting outbound medication adherence support to patients and or caregivers
• Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
• To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• Some overnight travel may be required

What do you need for this position?

• Current Registered Nurse US healthcare professional license required
• Minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience (primary care, specialty care, institutional; background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred. Experience working in a remote setting handling patient interactions
• Ability to travel in the US including overnight travel
• Valid Driver’s License and acceptable driving record
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• Evidence of continual professional development and a desire to update professional knowledge base regularly
• The base pay range for this position is $63k – $117K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team. Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.