Hybrid Virtual Clinical Educator

Ashfield Healthcare; Los Angeles (CA); Remote; USD 63,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Disability and life insurance

Paid time off

Paid maternity and paternity leave

Company-paid holidays

Job summary

Inizio Engage is seeking a Hybrid Virtual Clinical Educator (VCE) to provide remote disease state and product education to patients and care partners nationwide for a respiratory product. You will design TA educational resources and collaborate with leadership to enhance program offerings.

The role requires an active US RN license, 3+ years of clinical or related experience, ability to travel, and strong communication skills.

Qualifications

• Effective and professional communication.
• Excellent interpersonal skills with pleasant telephone manner.
• Competency with Call Center Telephone Technology.
• Active US Registered Nurse license required.

Responsibilities

• Provide remote (web-based, telephone) education and training to patients and care partners.
• Conduct in-person education if business permits.
• Identify opportunities to enhance program offerings and share insights with leadership.
• Develop relationships with key customers to support ongoing education and adherence.

Skills

Communication

Interpersonal skills

Call Center Tech

Education

RN license

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Hybrid Virtual Clinical Educator (VCE) is responsible for providing remote (web-based, telephone call) disease state and product education and training to assigned patients and care partners across the nation for a specific product within the respiratory therapeutic area. The VCE also supports the design and development of TA educational resources, including disease state and product information, patient, care partner, community advocate, and consumer education materials and programming. The Clinical Educator demonstrates expert knowledge of TA disease states, treatment guidelines, product, supportive care, adverse event management, and the competitive landscape.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You'll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We're also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma - 2022, 2023, 2025
• Certified Great Place to Work® - 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Provide remote (web-based, telephone) education and training to assigned patients prescribed client product and have opted into the clinical educator program
• Virtual Clinical Educator may be required to conduct in-person education, if business permits.
• Clinical Educator identifies, supports, and communicates unique educational opportunities for related product and shares intelligence with leadership.
• Clinical Educator contributes clinical insights in support of the development of both short and long- term enhancement of program offerings.
• Conducting outbound medication adherence support to patients and or caregivers
• Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
• To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• Some overnight travel may be required

What do you need for this position?

• Current Registered Nurse US healthcare professional license required
• Minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience (primary care, specialty care, institutional; background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred.
• Experience working in a remote setting handling patient interactions
• Ability to travel in the US including overnight travel
• Valid Driver's License and acceptable driving record
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• Evidence of continual professional development and a desire to update professional knowledge base regularly

The base pay range for this position is $63k - $117K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner