Bilingual Virtual Clinical Educator

Ashfield Healthcare; United States; Remote; USD 39,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Company-paid holidays

Job summary

Inizio Engage is seeking a compassionate RN to provide educational support by phone and email to patients and caregivers in the hepatology and gastroenterology space. You will deliver non-promotional information, assist with adherence, and collect data for reimbursement and literature fulfillment.

You must be licensed as an RN in the US, with 3 years in GI/HEP, fluent in English and Spanish. The role is remote nationwide, with training and a focus on patient experience within the Patient

Qualifications

• Current US healthcare professional license: RN.
• Bachelor's degree in nursing (BSN) preferred.
• Spanish and English fluency required.
• Minimum 3 years' experience in Gastroenterology or Hepatology advantageous.
• Strong communication and interpersonal skills.

Responsibilities

• Provide inbound and outbound non-promotional product and disease state education to identified customers.
• Conduct outbound medication adherence support to patients/caregivers; evenings/weekends possible.
• Collect demographic data and disposition for reimbursement and literature fulfillment.
• Maintain high quality and customer service while following program guides.
• Attend training courses and competency assessments as required.
• Develop relationships with key customers and support cross-sector services.

Skills

Effective communication

Interpersonal skills

Multitasking

Time management

Call Center technology

Education

RN license

BSN preferred

Tools

Call Center Telephone Technology

Job description

Inizio Engage has a new and exciting partnership with a leading biopharmaceutical company focused on delivering novel therapeutics for Hepatology with a focus on Metabolic Liver Disease. This is your opportunity to join Inizio Engage to represent this leading company in making a meaningful impact in patients' lives every day.

We are seeking experienced, compassionate professionals to act as a consistent and trusted resource for patients and caregivers, delivering virtual and telephonic education, emotional support, and care navigation throughout the MASH treatment journey to enhance engagement, understanding, and the overall patient experience.

Why You'll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We're also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma - 2022, 2023, 202
• Certified Great Place to Work - 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Provide inbound and outbound non-promotional product and disease state related educational support to identified customers as directed by the client company.
• Conduct outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends.
• Collect demographic data and disposition for reimbursement services and literature fulfillment.
• Maintain excellent quality and superior customer service while adhering to program talking points or call guides.
• Only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials.
• Attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.
• Develop and strengthen relationships with key customers.
• Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
• Constantly consider new and innovative approaches that potentially develop new partnership opportunities.
• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting.
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team.
• Maintain all company equipment and materials in accordance with company instructions.
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

What do you need for this position?

• Current US healthcare professional license: RN
• Bachelors/BSN highly preferred
• Spanish and English Fluency Required
• Preferred minimum of 3 years' experience working in Gastroenterology or Hepatology and familiar with liver disease progression, understands fibrosis staging and cirrhosis risk.
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice.
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks

The base pay range for this position is $28.00/hr - $52.00/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/W