Bilingual Virtual Clinical Educator

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 39,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability and life insurance

Paid holidays

Job summary

Inizio Engage is seeking compassionate professionals to provide virtual and telephonic education, emotional support, and care navigation for patients with hepatology conditions. You will deliver non-promotional education, monitor adherence, and maintain quality service while using approved materials.

Training and multi-tasking across healthcare sectors are expected. Ideal candidates hold an RN license (BSN preferred) with 3+ years in gastro/hepato care, are bilingual (Spanish/English), and have

Qualifications

• Current US healthcare professional license and licensure requirements.
• Fluency in Spanish and English is required.
• Strong communication and interpersonal skills essential.

Responsibilities

• Provide inbound and outbound non-promotional educational support to identified customers as directed by the client company.
• Conduct outbound medication adherence support to patients and/or caregivers.
• Attend and complete all required training and competency assessments.

Skills

Spanish fluency

English fluency

Interpersonal communication

Call center telephony

Education

RN license/BSN

Tools

Call Center Software

Job description

Inizio Engage has a new and exciting partnership with a leading biopharmaceutical company focused on delivering novel therapeutics for Hepatology with a focus on Metabolic Liver Disease. This is your opportunity to join Inizio Engage to represent this leading company in making a meaningful impact in patients' lives every day. We are seeking experienced, compassionate professionals to act as a consistent and trusted resource for patients and caregivers, delivering virtual and telephonic education, emotional support, and care navigation throughout the MASH treatment journey to enhance engagement, understanding, and the overall patient experience.

What will you be doing?

• Provide inbound and outbound non-promotional product and disease state related educational support to identified customers as directed by the client company.
• Conduct outbound medication adherence support to patients and or caregivers.
• Hours of operation could extend into evenings and weekends.
• Collect demographic data and disposition for reimbursement services and literature fulfillment.
• Maintain excellent quality and superior customer service while adhering to program talking points or call guides.
• Only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials.
• Attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.
• Develop and strengthen relationships with key customers.
• Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
• Constantly consider new and innovative approaches that potentially develop new partnership opportunities.
• Complete all required administrative responsibilities in a timely manner.
• Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting.
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team.
• Maintain all company equipment and materials in accordance with company instructions.
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

What do you need for this position?

• Current US healthcare professional license: RN Bachelors/BSN highly preferred Spanish and English Fluency Required Preferred minimum of 3 years' experience working in Gastroenterology or Hepatology and familiar with liver disease progression, understands fibrosis staging and cirrhosis risk.
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice.
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• The base pay range for this position is $28.00/hr - $52.00/hr.
• The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Why You'll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

Best Place to Work in BioPharma - 2022, 2023, 202 Certified Great Place to Work® - 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/

Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That's why at Inizio Engage we've brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.