Hybrid Video & Data Operations Analyst

Pembroke & Co., Inc.; Boston (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commuting reimbursement

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pembroke & Co., Inc. is seeking a Video & Data Analyst to review, monitor, and analyze transaction data, video feeds, financial reports and social media reviews for multiple establishments. This role supports the operations department and delivers actionable insights to clients.

The position requires a bachelor’s degree in a related field and experience in loss prevention or similar areas. In-office Monday-Thursday with Fridays remote; local Boston area candidates preferred.

Qualifications

• Bachelor's degree in business, communications, psychology, criminal justice, or related field required.
• Experience in restaurant or retail leadership, loss prevention, law enforcement, HR, customer service, legal services, or consulting required.
• Experience utilizing CCTV surveillance is a plus.
• Proficient with MS Office applications.

Responsibilities

• Monitor, review and analyze video surveillance and POS transaction data for discrepancies and irregularities.
• Analyze business trends through video surveillance to improve sales, customer counts, shrink, profits, and customer experience.
• Monitor social media reviews for information tied to sales, brand reputation and customer satisfaction.
• Compile and deliver reports with detailed information and still pictures.

Skills

Video surveillance analysis

Data analysis

Communication

Attention to detail

Teamwork

Education

Bachelor's degree in business or related field

Tools

CCTV surveillance system

MS Office

Job description

Pembroke & Co., Inc. is seeking a Video & Data Analyst to review, monitor, and analyze transaction data, video feeds, financial reports and social media reviews for multiple establishments. This role supports the operations department and delivers actionable insights to clients.

The position requires a bachelor’s degree in a related field and experience in loss prevention or similar areas. In-office Monday-Thursday with Fridays remote; local Boston area candidates preferred.