Entry-Level Video & Data Operations Analyst (Remote)

Pembroke & Co., Inc.; Boston (MA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commuting reimbursement

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pembroke & Co., Inc. is seeking a Video & Data Analyst to join our operations team in Boston.

You will review, monitor, and analyze transaction data, video feeds, financial reports, and social media reviews for multiple establishments, including restaurants, bars, hotels, and retail venues. The role requires a detail-oriented, investigative mindset, strong MS Office skills, and the ability to work independently or as part of a team.

Qualifications

• Bachelor's degree in business, communications, psychology, criminal justice, finance, or a related field is required.
• Experience in loss prevention, law enforcement, human resources, customer service, legal services, or consulting is preferred.
• Hospitality or retail experience encouraged.
• Experience utilizing CCTV video surveillance is a plus.
• Proficient with MS Office applications.
• Demonstrates discretion; understands the importance of sensitive and confidential material.
• Strong attention to detail with an investigative mindset; enjoys identifying issues, uncovering patterns, and delivering actionable insights to clients.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication

Responsibilities

• Monitor, review and analyze CCTV video surveillance and POS transaction data for discrepancies.
• Analyze business trends through video surveillance to determine ways the business can improve sales, customer counts, shrink, profits, and the customer experience.
• Monitor for social media reviews through numerous platforms for useful information tied to sales, brand reputation, and customer satisfaction.
• Compile and deliver reports of findings with detailed information and still pictures.
• Conduct pre-delivery reviews of reports for accuracy and value, utilizing discretion and independent judgement.
• Meets deadlines and deliverables consistently, while maintaining high-quality standards.
• Assist with ad-hoc requests from clients in a timely and accurate manner.
• Additional tasks as required.

Skills

Attention to detail

Analytical mindset

Excellent communication

Independence & teamwork

MS Office proficiency

Education

Bachelor’s degree in business, communications, psychology, criminal justice, finance, or related field

Tools

MS Office

Job description

Pembroke & Co., Inc. is seeking a Video & Data Analyst to join our operations team in Boston.

You will review, monitor, and analyze transaction data, video feeds, financial reports, and social media reviews for multiple establishments, including restaurants, bars, hotels, and retail venues. The role requires a detail-oriented, investigative mindset, strong MS Office skills, and the ability to work independently or as part of a team.