Hybrid Veterinary Technician - Pet Health Tech Support

Elanco US; Indianapolis (IN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Relocation packages

8-week parental leave

9 Employee Resource Groups

Annual bonus offering

Flexible work arrangements

Up to 6% 401K matching

Job summary

Elanco US is seeking a Product & Veterinary Support Veterinary Technician (VT) to provide technical solutions and expert product guidance via phone for our pet health portfolio. Reporting to a Veterinary Technician Manager, you will handle ADEs and PQCs with clinical accuracy and regulatory compliance.

You will collaborate with internal and external customers, maintain product knowledge, and participate in ongoing training to ensure top-tier customer support in a hybrid Indianapolis, IN

Qualifications

• High school diploma.
• At least two years of clinical vet technician experience.
• RVT/LVT/CVT licensure in one or more US states required.
• AA degree in Biologics/Life Sciences preferred.
• Degree from an accredited veterinary technician program preferred but not required.
• Additional clinical experience totaling five years or more is preferred.
• Experience as a technical support resource in a regulated veterinary call center is highly preferred.

Responsibilities

• Prioritize customer availability by phone with exceptional service.
• Investigate ADEs and PQCs with detailed records.
• Maintain technical proficiency in Elanco products through training.
• Adhere to regulatory, quality, and compliance deadlines.
• Collaborate with internal and external customers to provide solutions.

Skills

Excellent communication

Organizational skills

MS Word

Excel

PowerPoint

Education

RVT/LVT/CVT licensure (US states)

Tools

MS Word

Excel

PowerPoint

Validated database

Job description

Elanco US is seeking a Product & Veterinary Support Veterinary Technician (VT) to provide technical solutions and expert product guidance via phone for our pet health portfolio. Reporting to a Veterinary Technician Manager, you will handle ADEs and PQCs with clinical accuracy and regulatory compliance.

You will collaborate with internal and external customers, maintain product knowledge, and participate in ongoing training to ensure top-tier customer support in a hybrid Indianapolis, IN