Hybrid Vet Tech — Product & Support Specialist

Indiana Ag Connection; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Relocation packages

8-week parental leave

Employee Resource Groups

Annual bonus offering

Flexible work arrangements

Up to 6% 401K matching

Job summary

Elanco is seeking a Product & Veterinary Support Veterinary Technician to join the US Customer Experience Team in a hybrid Indianapolis position. The VT will provide technical solutions, handle ADEs and PQCs, and ensure regulatory compliance while leveraging clinical veterinary experience.

Reporting to a Veterinary Technician Manager, you will support Elanco's pet health portfolio, maintain product knowledge, and participate in ongoing training to deliver gold-standard service to diverse

Qualifications

• High school diploma required; RV/LVT/CVT licensure in one or more US states.
• Two years of clinical veterinary technician experience.
• AA degree in biologics or life sciences preferred; veterinary technician school degree preferred.

Responsibilities

• Prioritize customer availability via telephone with exceptional service.
• Investigate and document potential adverse drug events (ADEs) and product quality complaints (PQCs).
• Maintain technical proficiency in Elanco products and VT standards through training.
• Ensure compliance with regulatory, quality, and deadlines for investigations.
• Collaborate with internal and external customers to deliver solutions and support.

Skills

Clinical veterinary experience

Regulatory compliance awareness

Excellent communication

Data capture in validated databases

Education

High school diploma

RV/T LVT/CVT licensure (US)

AA degree in Biologics/Life Sciences (preferred)

Tools

MS Word

Excel

PowerPoint

Job description

Elanco is seeking a Product & Veterinary Support Veterinary Technician to join the US Customer Experience Team in a hybrid Indianapolis position. The VT will provide technical solutions, handle ADEs and PQCs, and ensure regulatory compliance while leveraging clinical veterinary experience.

Reporting to a Veterinary Technician Manager, you will support Elanco's pet health portfolio, maintain product knowledge, and participate in ongoing training to deliver gold-standard service to diverse