Product & Veterinary Support Veterinary Technician

Indiana Ag Connection; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Relocation packages

8-week parental leave

Employee Resource Groups

Annual bonus offering

Flexible work arrangements

Up to 6% 401K matching

Job summary

Elanco is seeking a Product & Veterinary Support Veterinary Technician to join the US Customer Experience Team in a hybrid Indianapolis position. The VT will provide technical solutions, handle ADEs and PQCs, and ensure regulatory compliance while leveraging clinical veterinary experience.

Reporting to a Veterinary Technician Manager, you will support Elanco's pet health portfolio, maintain product knowledge, and participate in ongoing training to deliver gold-standard service to diverse

Qualifications

• High school diploma required; RV/LVT/CVT licensure in one or more US states.
• Two years of clinical veterinary technician experience.
• AA degree in biologics or life sciences preferred; veterinary technician school degree preferred.

Responsibilities

• Prioritize customer availability via telephone with exceptional service.
• Investigate and document potential adverse drug events (ADEs) and product quality complaints (PQCs).
• Maintain technical proficiency in Elanco products and VT standards through training.
• Ensure compliance with regulatory, quality, and deadlines for investigations.
• Collaborate with internal and external customers to deliver solutions and support.

Skills

Clinical veterinary experience

Regulatory compliance awareness

Excellent communication

Data capture in validated databases

Education

High school diploma

RV/T LVT/CVT licensure (US)

AA degree in Biologics/Life Sciences (preferred)

Tools

MS Word

Excel

PowerPoint

Job description

### Job Details#### Job Title:Product & Veterinary Support Veterinary Technician#### Location:,, ,#### Company:#### Industry Sector:#### Industry Type:#### Career Type:#### Job Type:Full Time#### Minimum Years Experience Required:N/A#### Salary:### Get Job Alerts**Career Type:** Technician**Country:** USAI agree to receive alerts from and to the .Your alert was created successfully.x## General Alert Saved* The listings below are jobs matching the criteria you've selected for your General Alert on.Criteria selected was:* General alert saved for .* General alert notifications will be sent weekly on Monday.* Please note that you can only have one general alert active at any given time. Creating a new general alert will override an existing general alert.* Visit the to manage your alerts# Product & Veterinary Support Veterinary Technician| Number of Years Experience: | Minimum Education Completed: | || Education Major / Discipline Category: | Most Recent / Current Occupation: | |**At Elanco (NYSE: ELAN) - it all starts with animals!****As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.** **At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.****At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.****Making animals' lives better makes life better - join our team today!**The Product & Veterinary Support Veterinary Technician (VT) is a pivotal role within the Elanco US Customer Experience Team, dedicated to delivering gold-standard customer support and ensuring rigorous product stewardship. Reporting to a Veterinary Technician Manager, the VT will leverage their clinical experience to provide technical solutions and expertise for Elanco's diverse customer base.The purpose of this role is to serve as a technical resource for the Elanco US Pet Health portfolio, which includes parasiticides, therapeutics, and biologics used in companion animals. The VT engages in primarily phone based support activities ensuring that all customer interactions, particularly those involving Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs), are handled with the highest level of clinical accuracy and regulatory compliance.**Functions, Duties, Tasks:**- **Prioritize customer availability** via telephone, maintaining an attitude of exceptional customer service in all aspects of job execution.- **Investigate and record detailed information** regarding potential Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs).- **Maintain a high level of technical proficiency** in Elanco products and veterinary technician standards by leveraging clinical experience and participating in continuous training.- **Ensure strict adherence** to all regulatory, quality, and compliance requirements and deadlines related to product support investigations.- **Collaborate effectively** with both internal and external customers to deliver solutions and support.**Minimum Qualification (education, experience and/or training, required certifications):*** High school diploma* A minimum of two years of clinical experience as a veterinary technician in private, corporate, or academic veterinary medicine.* Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S. states is required.**Additional Preferences:*** AA degree in Biologics/Life Sciences or equivalent preferred.* A degree from an accredited veterinary technician school is preferred but not required.* Additional clinical experience totaling five years or more is preferred.* Previous experience as a technical support resource within a regulated veterinary call center environment is highly preferred.* Considers customer service and regulatory compliance as top priorities and able to execute top tier service in support of both.* Excellent communication and organizational skills, including basic conflict resolution with customers.* Proficient with basic computer programs (ex. MS Word, Excel, PowerPoint) and ability to perform data capture within a validated database.* Effective time management skills with the ability to establish and meet project deadlines.**Other Information:**Location: Hybrid - Indianapolis, IN - Global HQTravel: 10% including some overnight#LI-TM2**Elanco Benefits and Perks:**We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:- Multiple relocation packages- 8-week parental leave- 9 Employee Resource Groups- Annual bonus offering- Flexible work arrangements- Up to 6% 401K matchingElanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected statusElanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.To apply please click on APPLY TO THIS POSITIONJob Post Date: 11/06/26Here are some other jobs you may be interested in applying for.| | || - | - || Elanco Clinton, Indiana | Cargill, Inc Indianapolis, Indiana || Cargill, Inc MENTONE, Indiana | |1 person is interested in this job.