Customer Development Specialist - North Central

Elanco; Indianapolis (IN); Remote; USD 46,000 - 62,000; Full time

Benefits offered by this job

Relocation packages

Two weeklong shutdowns

8-week parental leave

Flexible work arrangements

401K matching

Job summary

Elanco is seeking a Customer Development Specialist for the US sales group focused on pet health. The role emphasizes CVS selling, multi-channel engagement, and strong CRM usage to grow accounts in a remote US territory.

You will manage veterinary relationships, partner with districts, and drive product launches while maintaining in-depth knowledge of Elanco's portfolio and sales objectives. A relocation package and flexible work options are available.

Qualifications

• Associate degree or HS diploma or equivalent experience.
• Experience in inside sales or animal health industry preferred.
• Familiarity with CVS selling model and digital tools.

Responsibilities

• Develop and manage relationships with veterinary practices to meet sales targets.
• Collaborate with sales districts to create plans and nurture leads.
• Engage customers using multi-channel content via CRM platforms.
• Maintain product knowledge to support launches and brand initiatives.
• Achieve territory sales objectives and customer satisfaction.

Skills

CVS selling

CRM tools

MS Teams

Education

Associate degree or HS diploma

Tools

Salesforce

Veeva CRM

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better - join our team today!

Customer Development Specialist – North Central (Des Moines, Iowa City, or Rochester, MN)

As a Customer Development Specialist (Inside Sales Representative) within the US Sales Group for Pet Health, you will drive sales of Elanco products within an assigned geography. In this role, you will utilize our CVS selling model, territory management, and digital marketing to create an exceptional customer experience while maximizing sales performance.

Your Responsibilities

• Develop and manage long-term relationships with key veterinary practices to uncover needs and generate recommendations to achieve sales targets.
• Partner with assigned sales districts to create business plans, nurture leads, and execute strategies in targeted accounts for optimal sales growth.
• Leverage a multi-channel approach to remotely engage specific customers with customized content and offers via Veeva CRM.
• Maintain in-depth technical knowledge of Elanco's product portfolio to effectively lead new product launches and brand initiatives.
• Execute all sales objectives and key sales metrics to ensure territory success and customer satisfaction.

What You Need to Succeed (minimum qualifications)

• Education: Associate degree or High School Diploma / GED with equivalent level of experience.
• Experience: Previous experience in inside sales or the animal health industry.
• Top Skills: Customer Value Selling (CVS) aptitude and proficiency in digital tools including CRM (Salesforce/Veeva) and MS Teams.

What will give you a competitive edge (preferred qualifications)

• Undergraduate degree (BS/BA) or Registered Veterinary Technician (RVT) certification.
• Strong communication, interpersonal, and presentation skills.
• Ability to identify and solve customer issues strategically through Elanco organizational capabilities.
• In-depth knowledge of the Companion Animal market, customers, and products.
• Proven track record of delivering creative customer solutions.

Additional Information

• Travel: 5-10%
• Location: Remote - US - Must live in North Central (Des Moines, Iowa City, or Rochester, MN) to be eligible

Benefits and Perks

• Multiple relocation packages
• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching
• company-matching 401(k)
• vacation benefits
• eligibility for medical, dental, vision, and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

Salary and Compensation

Elanco currently anticipates that the base hourly rate for this position could range from $33.03 to $45.00, depending partly on the successful candidate’s qualifications, including education and experience. Full-time equivalent employees also will be eligible for a company bonus (depending partly on company and individual performance).

EEO/Equal Opportunity Statement

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life and our Elanco Healthy Purpose CSR framework - all to advance the health of animals, people and the planet. Learn more at www.elanco.com.