Customer Experience & Order Management Specialist

Infosys; Tempe (AZ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Infosys BPM Limited, a subsidiary of Infosys, is hiring a Process Specialist in Phoenix, AZ on a hybrid schedule. You will own customer service and end-to-end order management to improve satisfaction and maintain strong relationships.

You will resolve inquiries, communicate order status and timelines, and coordinate with internal teams using SAP and Salesforce. The role requires 2+ years of direct customer service experience and SAP/Salesforce experience.

Qualifications

• 2 years of direct customer service experience required.
• SAP (MRP) experience required.
• Salesforce experience required.

Responsibilities

• Provide administrative and customer support in a manufacturing environment.
• Research and resolve customer inquiries, issues, and concerns in a timely manner.
• Communicate order status, delivery timelines, and case updates to customers.
• Coordinate with internal teams to ensure accurate and timely order fulfillment.
• Maintain detailed records of customer interactions and case activities.
• Support order management and customer service processes using SAP and Salesforce.
• Work effectively in a high-paced environment while maintaining accuracy and attention to detail.
• 2 years of direct customer service experience required.
• Must be willing to work occasional Saturdays on a rotating schedule.
• Hybrid work schedule available after 6 months, based on performance.

Skills

Strong communication

Problem solving

Attention to detail

Fast-paced work environment

Education

High School Diploma or GED Equivalent

Tools

SAP

Salesforce

Job description

Infosys BPM Limited, a subsidiary of Infosys, is hiring a Process Specialist in Phoenix, AZ on a hybrid schedule. You will own customer service and end-to-end order management to improve satisfaction and maintain strong relationships.

You will resolve inquiries, communicate order status and timelines, and coordinate with internal teams using SAP and Salesforce. The role requires 2+ years of direct customer service experience and SAP/Salesforce experience.