Travel Insurance Claims Adjuster - Entry Level

Zurich; Stevens Point (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Volunteer leave

Parental leave

401(k) with employer matching

Job summary

Zurich is hiring an entry-level Claims Representative to join Travel Guard’s claims team near Stevens Point, WI. The role focuses on assessing and investigating travel-related claims, applying policy guidelines, and ensuring timely resolutions with clear stakeholder communication.

You’ll receive training, work within a 150-mile radius, and participate in a hybrid schedule. The position emphasizes empathetic service, accuracy, and regulatory compliance while offering growth within a global

Qualifications

• 1–2 years of customer service experience.
• Strong written and verbal communication skills.
• Willing to obtain State Specific Adjuster Licensing within 6 months of employment.
• Live within 150 miles of Stevens Point, WI and be willing to commute 2–3 days per month.

Responsibilities

• Provide exceptional customer support to claimants throughout the claims process.
• Spend 50–75% of your time communicating with stakeholders to drive timely resolution (30–45 days).
• Assess new and existing claims for coverage and conduct investigations with a clear action plan.
• Communicate with claimants empathetically to gather documentation.
• Apply policy guidelines to determine coverage and claim validity.
• Maintain detailed claim records in internal systems.
• Comply with all statutory and regulatory requirements in applicable jurisdictions.

Skills

Customer service

Attention to detail

Communication skills

Licensing willingness

Job description

Zurich is hiring an entry-level Claims Representative to join Travel Guard’s claims team near Stevens Point, WI. The role focuses on assessing and investigating travel-related claims, applying policy guidelines, and ensuring timely resolutions with clear stakeholder communication.

You’ll receive training, work within a 150-mile radius, and participate in a hybrid schedule. The position emphasizes empathetic service, accuracy, and regulatory compliance while offering growth within a global