Hybrid Titlewave Sales Support Specialist

Follett Content Solutions, LLC; McHenry (IL); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Follett Content Solutions, LLC is seeking a Titlewave Sales Support Specialist to join our McHenry, IL team on a hybrid schedule (in-office Monday, Tuesday, and Thursday). The role offers $22.00–$25.00 per hour with overtime potential and a benefits package described on the careers page.

The position focuses on delivering advanced customer support for Titlewave eCommerce services across phone, chat, email, and other channels, including quotes, product lists, and order processing.

Qualifications

• Associate's degree or equivalent.
• Minimum 3 years recent, relevant experience in a high-volume customer support and development role.
• Strong organizational and time-management skills.
• Ability to work effectively in a team environment.
• Strong customer relationship skills.

Responsibilities

• Provide advanced customer support for eCommerce services via phone, chat, email.
• Create product lists, quotes, and process orders.
• Maintain and update user information; assist in data collection and analysis.
• Serve as internal SME for Titlewave questions.
• Collaborate across departments to resolve inquiries and improve processes.

Skills

Customer support

Communication

Organizational skills

Time management

Team collaboration

Salesforce

Education

Associate's degree

Tools

Salesforce

Microsoft 365

Job description

Follett Content Solutions, LLC is seeking a Titlewave Sales Support Specialist to join our McHenry, IL team on a hybrid schedule (in-office Monday, Tuesday, and Thursday). The role offers $22.00–$25.00 per hour with overtime potential and a benefits package described on the careers page.

The position focuses on delivering advanced customer support for Titlewave eCommerce services across phone, chat, email, and other channels, including quotes, product lists, and order processing.