Hybrid Tier I Banking Support Specialist

Goldman Sachs; Draper (UT); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Marcus by Goldman Sachs is seeking a Tier I Customer Support Specialist in Draper, UT. You will handle inbound calls, assist with account inquiries and product questions, and guide customers through Marcus’ digital tools and application processes.

In this fast-paced call center, you will document interactions across multiple systems, resolve routine issues, and escalate more complex problems to Tier II. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or call center experience preferred.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to work in a fast-paced, high-volume call center environment.
• Ability to multitask across systems while engaging with customers.

Responsibilities

• Handle inbound customer calls as the first point of contact.
• Assist customers with questions about Marcus products, accounts, and applications.
• Guide customers through digital navigation and tools.
• Document interactions accurately across multiple systems.
• Escalate complex issues to Tier II or other teams as needed.
• Participate in team initiatives and training.

Skills

Customer service

Communication

Multitasking

Documentation

Problem solving

Teamwork

Education

High school diploma or GED

Job description

Marcus by Goldman Sachs is seeking a Tier I Customer Support Specialist in Draper, UT. You will handle inbound calls, assist with account inquiries and product questions, and guide customers through Marcus’ digital tools and application processes.

In this fast-paced call center, you will document interactions across multiple systems, resolve routine issues, and escalate more complex problems to Tier II. A high school diploma and strong communication skills are required.