First-Contact Banking Support Specialist (Hybrid)

Goldman Sachs (lateral); Draper (UT); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Marcus by Goldman Sachs, the online consumer banking arm of Goldman Sachs, is seeking a Tier I Customer Support Specialist. The role is hybrid, with openings in Draper, UT and Richardson, TX, and involves handling inbound calls and guiding customers through digital tools and applications.

You will document interactions across multiple systems, address account inquiries and product questions, and escalate complex issues as needed while completing mandatory compliance training and maintaining

Qualifications

• Experience in a fast-paced call center environment
• Ability to document interactions accurately across multiple systems
• Strong interpersonal skills and customer focus
• Comfort with digital tools and navigation
• Commitment to compliance training and procedural adherence

Responsibilities

• Handle inbound customer calls as the first point of contact
• Assist customers with account inquiries and product questions
• Guide customers through Marcus digital tools and application processes
• Document customer interactions accurately in systems
• Escalate complex issues to Tier II or appropriate teams
• Participate in training and process improvement initiatives
• Meet performance metrics including quality, productivity and schedule adherence

Skills

Inbound calls handling

Customer service mindset

Verbal communication

Written communication

Multitasking across systems

Problem solving

Reliability

Education

High school diploma or GED

Job description

Marcus by Goldman Sachs, the online consumer banking arm of Goldman Sachs, is seeking a Tier I Customer Support Specialist. The role is hybrid, with openings in Draper, UT and Richardson, TX, and involves handling inbound calls and guiding customers through digital tools and applications.

You will document interactions across multiple systems, address account inquiries and product questions, and escalate complex issues as needed while completing mandatory compliance training and maintaining