Tier I Customer Support Specialist — Hybrid (Richardson)

Goldman Sachs; Richardson (TX); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Marcus by Goldman Sachs in Richardson, TX is seeking a Tier I Customer Support Specialist to be the first point of contact for customers. You will handle inbound calls, answer questions about Marcus products, and guide users through digital tools and applications.

You will document interactions across multiple systems, escalate complex issues, and participate in training and process improvements while meeting performance metrics in a fast-paced, hybrid work environment.

Qualifications

• 1+ year of customer service or contact center experience.
• Ability to document customer interactions accurately across multiple systems.
• Strong verbal and written communication with a customer-focused approach.
• Ability to work in a fast-paced, high-volume call center environment.

Responsibilities

• Handle inbound customer calls as the first point of contact for inquiries.
• Assist customers with questions about Marcus products, accounts, and applications.
• Provide website navigation support and guide customers through digital tools.
• Document customer interactions accurately while navigating multiple systems.
• Escalate complex issues to Tier II or appropriate teams.

Skills

Inbound calls

Documentation

Communication skills

Problem solving

Teamwork

Education

High school diploma or GED

Tools

CRM software

Job description

Marcus by Goldman Sachs in Richardson, TX is seeking a Tier I Customer Support Specialist to be the first point of contact for customers. You will handle inbound calls, answer questions about Marcus products, and guide users through digital tools and applications.

You will document interactions across multiple systems, escalate complex issues, and participate in training and process improvements while meeting performance metrics in a fast-paced, hybrid work environment.