Hybrid Banking Support Specialist (Tier I)

Goldman Sachs; Richardson (TX); Hybrid; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Marcus by Goldman Sachs in Richardson, TX is seeking a Tier I Customer Support Specialist to handle inbound calls, assist with product and account questions, and guide customers through digital tools in a fast-paced call center.

You will document interactions across multiple systems, escalate complex issues, complete regulatory training, and strive to meet performance metrics while providing a positive, customer-focused experience.

Qualifikationen

• 1+ year of customer service experience.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to work in a fast-paced, high-volume call center environment.
• Strong attention to detail and ability to accurately document customer interactions.
• Ability to multitask across systems while managing live customer conversations.
• Problem-solving skills with the ability to follow processes and provide clear resolutions.

Aufgaben

• Handle inbound customer calls, serving as the first point of contact for customer inquiries and providing timely, accurate support.
• Assist customers with questions related to Marcus’s products, account activity, and application processes.
• Provide website navigation support and guide customers through digital tools and features.
• Take appropriate actions on customer accounts, including basic troubleshooting and issue resolution.
• Accurately document customer interactions while navigating multiple systems simultaneously.
• Escalate more complex or unresolved issues to Tier II or appropriate teams as needed.
• Participate in team initiatives, training, and process improvement efforts.
• Complete required compliance and regulatory training in a timely manner.
• Meet established performance metrics, including call quality, productivity, and schedule adherence.
• Adhere to all applicable regulatory requirements, policies, and procedures.

Kenntnisse

Customer service

Communication

Multitasking

Ausbildung

High school diploma or GED

Jobbeschreibung

Marcus by Goldman Sachs in Richardson, TX is seeking a Tier I Customer Support Specialist to handle inbound calls, assist with product and account questions, and guide customers through digital tools in a fast-paced call center.

You will document interactions across multiple systems, escalate complex issues, complete regulatory training, and strive to meet performance metrics while providing a positive, customer-focused experience.