Hybrid Banking Support Specialist - Tier I

Goldman Sachs (lateral); Richardson (TX); Hybride; USD 21 000 - 30 000; Plein temps

Résumé du poste

Marcus by Goldman Sachs, the online consumer banking arm of Goldman Sachs, is hiring a Tier I Customer Support Specialist in Richardson, TX. You will handle inbound calls, answer questions about products and accounts, guide customers through digital tools, and document interactions across multiple systems in a fast-paced call center.

This role emphasizes compliance training, meeting performance metrics, and collaborating with Tier II teams.

Qualifications

• 1+ year of customer service or contact center experience
• Strong verbal and written communication skills
• Ability to work in a fast-paced, high-volume call center
• Ability to multitask across systems while managing live conversations

Responsabilités

• Handle inbound customer calls, serving as the first point of contact for customer inquiries and providing timely, accurate support
• Assist customers with questions related to Marcus's products, account activity, and application processes
• Provide website navigation support and guide customers through digital tools and features
• Take appropriate actions on customer accounts, including basic troubleshooting and issue resolution
• Accurately document customer interactions while navigating multiple systems simultaneously
• Escalate more complex or unresolved issues to Tier II or appropriate teams as needed
• Participate in team initiatives, training, and process improvement efforts
• Complete required compliance and regulatory training in a timely manner
• Meet established performance metrics, including call quality, productivity, and schedule adherence
• Adhere to all applicable regulatory requirements, policies, and procedures

Connaissances

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Documentation

Formation

High school diploma or GED

Description du poste

Marcus by Goldman Sachs, the online consumer banking arm of Goldman Sachs, is hiring a Tier I Customer Support Specialist in Richardson, TX. You will handle inbound calls, answer questions about products and accounts, guide customers through digital tools, and document interactions across multiple systems in a fast-paced call center.

This role emphasizes compliance training, meeting performance metrics, and collaborating with Tier II teams.